Job Title

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by toptier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastestgrowing vertical SaaS companies in the USA, and were just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About Cents Cents is a New Yorkbased technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our allinone, businessinabox platform helps operators start, manage, and expand their businesses through a marketleading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. Were adding great talent to help achieve this mission, and thats where you come in! About The Role We are seeking a proactive and technically proficient Hardware Support Specialist to join our expanding Torontobased team. In this crucial, customerfacing role, you will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems. Providing handson support for both new system installations and existing hardware/software deployments. Serving as the subjectmatter expert on how our readers integrate with various laundry machines. Diagnosing and resolving hardware connectivity issues efficiently. Guiding users through the setup and configuration of our mobile TaptoPay app. Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work. Engaging effectively with both team members and physical hardware components during inoffice days and maintaining productivity and close communication while working from home. Schedule Saturday & Sunday plus 3 weekdays 11:00am 7:00pm (ET) Training Schedule (First8weeks): MondayFriday, 9:00am 5:00pm (ET) Location North York, Ontario (Accessible from the 401 and a 10minute walk from the TTC subway) About the Team Located in Toronto, our Laundroworks team is at the forefront of digitizing selfservice laundry facilities. Laundroworks develops an NFCbased payment system, wrapped in realtime connectivity and supported by advanced management software. Our technology is developed and manufactured inhouse, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFCbased TaptoPay App (which Apple is following developments on due to its unique approach). Visit www.laundroworks.com for more information about our system. Qualifications Excellent verbal and written communication skills, with a professional and empathetic customer approach. Strong organizational skills and exceptional attention to detail. Proven ability to analyze technical problems and apply logical troubleshooting techniques. Comfortable working independently and prioritizing tasks in a dynamic, customerfocused environment. Ability to quickly learn and understand new technical systems, both hardware and software. Preferred Qualifications 13 years of experience in a customerfacing technical support role. Handson experience with hardware troubleshooting, particularly with connected devices or machinery. Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or networkconnected modules. Experience supporting installations or field technicians is a plus. Comfort using ticketing systems, CRM platforms, and support tools. $60,000 $60,000 a year About Us Theres a Laundry List of Why Youll Love Working at Cents! We are leaders Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at. We are overachievers The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times. We are students Were not afraid to dig in and uncover the truth, even if its scary or inconvenient. Everyone here is continually learning on the job, no matter if weve been in a role for one year or one minute. We are committed to diversity and tight knit community Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Benefits and Perks Competitive salary Equity Unlimited PTO and paid holidays Remotefirst with offices in New York City and San Francisco Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability 401(k) Workfromhome and commuter benefits Laundry allowance to support our customers businesses Comprehensive training, learning, and development programming Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more! #J-18808-Ljbffr