Job Title

Senior Systems Analyst, Fundraising & Operations Chai Lifeline Canada has been providing services to children and families impacted by chronic or lifethreatening illness since 2006. In this dynamic role you will positively impact families as they navigate through difficult times and contribute to a more caring and connected community. We are seeking a Senior Systems Analyst, Fundraising & Operations to serve as the organizational expert responsible for Salesforce Nonprofit Success Pack (NPSP), fundraising systems, data integrity, automation, and revenue operations. Key Responsibilities Serve as primary administrator and subjectmatter expert for Salesforce NPSP across donor and client data. Configure and maintain objects, automations, workflows, flows, validation rules, reports, and dashboards. Establish and enforce data governance standards, documentation, and system best practices. Lead system enhancements, integrations, upgrades, and vendor coordination. Act as technical liaison between Development, Finance, Programs, IT vendors, and platform partners. Ensure fundraising data is presented in a clear, consistent, and auditready format for leadership review. Manage recurring giving operations, including monitoring failed payments, working with payment processors, and notifying Development teams of donor followup needs. Ensure accurate issuance of tax receipts and auditready documentation. Support monthend, quarterend, and yearend reconciliation in partnership with Finance. Investigate and correct data or processing issues impacting donor records, receivables, or revenue recognition. Maintain pledge tracking, receivables, and revenue accuracy across systems. Design and maintain consolidated revenue and fundraising dashboards to improve crossdepartment visibility and decisionmaking. Design, build, and maintain automation across Salesforce and integrated platforms (e.g., Zapier). Identify process inefficiencies and implement scalable, donorcentric solutions. Support campaign tracking, donor stewardship workflows, acknowledgements, and moves management. Conduct regular data audits, deduplication, and system health checks. Partner with Development and leadership to translate data into actionable insights supporting fundraising strategy, forecasting, and planning. Serve as the primary connector between Development, Finance, Programs, and external vendors. Provide training, guidance, and documentation to staff on fundraising systems and workflows. Support internal users with system access, troubleshooting related to fundraising tools, and adoption of new processes. Oversee operational systems supporting fundraising and administration (e.g., payment processors, automation tools, CodeTwo, Microsoft 365 forms and surveys). Support SharePoint data organization, permissions, and reporting structures related to Development operations. Coordinate with vendors for troubleshooting, enhancements, and system reliability. Partner with leadership to align fundraising systems and technology priorities with organizational goals. Evaluate tools, integrations, and enhancements to ensure scalability and sustainability. Maintain longterm documentation, system maps, and process workflows. Provide insights and support other duties as assigned. Qualifications 4+ years administering Salesforce NPSP or comparable nonprofit CRM. Strong understanding of Canadian fundraising practices, CRA receipting, and donor compliance. Experience managing recurring donations, payment processors, and reconciliation. Proven ability to design systems, automate processes, and improve operational efficiency. Advanced reporting and data analysis skills (Excel required). Excellent communication skills and ability to translate technical concepts for nontechnical users. High attention to detail, discretion, and donorcentric mindset. Passion for the work of Chai Lifeline Canada and to positively impact our community. Excellent interpersonal and communication skills. Highly motivated with the ability to work in a collaborative team and also independently. Benefits & Compensation Generous vacation including all Jewish holidays. Great culture were always here to help each other out! Salary: $75,000 $85,000, commensurate with experience. Application Process Interested applicants should email their resume to [email protected] . Please note, only applicants selected for an interview will be contacted. EEO Statement Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. #J-18808-Ljbffr