Job Title

Overview Associate Field Service Technician role at Bell and Howell . Location: Toronto, Canada. This is a temporary employment for one year with possible extension to full-time permanent employment. Note: This is not an information technology (IT) position requires electrical and mechanical experience. Duties And Responsibilities Install, troubleshoot and repair a variety of industrial products including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics, and other third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventive maintenance schedules. Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company. May provide an ''''on call'''' level of service up to seven (7) days/week, 24 hours/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals. Competencies (Skills, Knowledge And Abilities) Understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills and ability to build lasting customer relationships. Ability to resolve conflicts, analyze problems, and make sound decisions. Proficiency with hand, power, and testing tools/equipment; ability to read procedures and diagrams for assembly and test. Effective written and oral communication; ability to work as part of a team. Regular attendance and punctuality. Education And Experience High School diploma or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training and 1+ years related industry/equipment experience, or equivalent combination of education and experience. Strong electronics and mechanical background; understanding of computer program functionality and software troubleshooting skills. Associate degree preferred. Travel This position requires minimal travel in the United States and Canada for training and other requirements. For field-only, local travel time could be greater than 50%. Physical Requirements Ability to use standard and specialized hand, power and diagnostic tools and equipment (e.g., oscilloscopes, DMMs). Ability to lift up to 50 pounds; walking and standing; bending, stooping, kneeling, crouching or crawling; working in a loud environment; working in small/cramped spaces; working at heights up to 20 feet. Ability to work in outdoor environments as needed for service calls. Other Duties Please note this job description is not exhaustive. Duties may change at any time with or without notice. Equal Opportunity Bell and Howell is an Equal Opportunity Employer. If you require an accommodation during the application process please email [email protected]. Vaccination policy varies by site; documented accommodation is available for medical or religious reasons where applicable. Company Information About Bell And Howell: Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our services include a dedicated nationwide team, remote repair, diagnostics, SmartOps Dispatch, and 24/7/365 technical assistance. Our Automated Solutions portfolio includes next-generation equipment across markets including retail, pharmaceuticals, packaging, mail production, ecommerce, and manufacturing. Location: Toronto, Canada #J-18808-Ljbffr