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Ces tmoins nenregistrent pas de renseignements personnels permettant lidentification.* Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process* Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels* Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity* Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions* Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed* Managing correspondence with clear articulation of impacts* Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies* Identifying and educating on control and communication failures to help prevent issues going forward* Providing updates to senior leadership on accomplishments and opportunities* Protecting the interests of organization through identification, management and escalation of risks and dependencies* Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required* Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms* Understanding of the DevOps and continuous delivery principles and practices* Bachelors degree in Computer Science or related field* 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)* 6-10 years of experience in information systems operations environment in service management, systems analysis, or development* Advanced knowledge of software development and service management lifecycles* Demonstrated ability to coordinate cross-functional work teams toward task completion* Demonstrated effective leadership and analytical skills* Well-developed executive communication skills (both written and verbal)* Highly proficient in development of resolutions, plans and strategies for operational advancement.* Sound management techniques, experience in problem resolution and development of strategies for operational improvement.* Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.* Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate* Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk* Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams* Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met* Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction* Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible* Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met* Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation* Interact with clients to provide quality service/solutions consistent with objectives and client requirements* Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations* Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity* Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area* Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business* May develop a working relationship with 3rd party vendors as required to fulfill support requirements* Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria* Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers* Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance* Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues* Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages* Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system* Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required* May monitor the performance of the environment by using meaningful metrics* Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing* Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization* Ensure effective change management discipline is use* Adhere to #J-18808-Ljbffr
Job Title
Online & Mobile Deployment Lead