Job Title

Senior Salesforce Architect (Agent and Channel Experience) Join to apply for the Senior Salesforce Architect (Agent and Channel Experience) role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Senior Architect, you will be an integral member of the Business Systems team within Servicing. Youll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents thrive. We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both their technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. In this role, you will lead high-impact projects from inception to completion, ensuring that each initiative aligns with company goals and delivers measurable results. Youll serve as the technical lead for a team of system leads, shaping technical strategy for platform improvements and project execution. We are experiencing explosive growth with millions of customers across thousands of merchants in-store and online. Your technical leadership will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. Its going to be an amazing ride! What Youll Do Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success. Hold a high technical bar for your work and your teams tactical changes; partner with the Systems Manager to influence technical strategy. Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs. Architect endtoend Salesforce solutions across Service Cloud and other business systems. Lead evaluation of new Salesforce features and thirdparty technologies to enhance functionality and user experience. Act as a forcemultiplier for your team by defining and advocating technical solutions and operational processes. Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation. Consistently generate simple, elegant designs and write highquality, reusable code. Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCIDSS, GDPR, SOC 2). Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions. Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions. Leverage Lightning Flows, Agentforce, and other lowcode tools to improve workflows and eliminate manual processes. Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. Develop metrics for system observability, availability, and performance. Monitor system performance, troubleshoot issues, and drive continuous improvements. Provide training and documentation to ensure strong adoption and effective use of business systems. What We Look For 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or highgrowth tech environment. Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect). Experience working with crossfunctional teams including Product, Design, Analytics, and Business teams. Proven ability to implement and improve Salesforce platform observability and availability best practices. Comfort with ambiguity, and ability to move from lowlevel language idioms to largescale system architecture. Demonstrated growth and impact through incorporating feedback from engineering and crossfunctional peers. Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, OmniChannel, and Service Console configurations. Handson expertise in implementing and optimizing Service Cloud features including SkillBased Routing, Entitlements, Messaging for InApp and Web (MIAW), and Einstein Gen AI for Service. Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce. Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence. Experience working in Scrum or other Agile methodologies. Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development. Handson experience with JIRA, Notion, and Agile methodologies to manage sprints and systemrelated projects. Ability to thrive in a fastpaced, highperformance culture, balancing multiple priorities with strong execution. Excellent problemsolving and communication skills, with the ability to bridge technical and business needs. Location Remote Canada Compensation & Benefits Pay Grade - K Equity Grade - 4 Employees new to Affim typically come in at the start of the pay range. Affim focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and jobrelated skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affim Holdings, Inc. (parent company). CAN base pay range per year: $109,000 - $159,000 Affim is proud to be a remotefirst company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affimers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affim office. A limited number of roles remain officebased due to the nature of their job responsibilities. Benefits Health care coverage - Affim covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affim at a discount We believe Its On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider for employment qualified applicants with arrest and conviction records. 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