Job Title

Regional Sales Director North America West Upstream Works Software Compensation: Base pay CA$100,000 CA$130,000 per year + commission. Job Overview Upstream Works is a private, debtfree software company that delivers customer experience (CX) and agent experience (AX) solutions to leading brands worldwide. With two decades of experience, a global sales network, and a stable business model, we provide the technology and consulting to help clients transform their customer journeys. Responsibilities Establish and nurture relationships with partners to build new business across the North America West territory. Drive partner engagement, adoption, and satisfaction with our solutions. Lead educational sessions to deepen partner and customer understanding of new and existing features. Act as the domain expert for the reseller base. Identify and log upsell opportunities in the CRM, ensuring maximum revenue. Advocate partner and customer needs internally across departments. Create and sustain customer advocates to generate strong references, referrals, and case studies. Maintain uptodate communications, conversations, and correspondence with customers. Contribute to, author, and edit customerfacing proposals and content. Qualifications 710 years of experience in software sales. Experience in the contact center industry is ideal. Proven track record of quota attainment and overachievement. Strong interpersonal, communication, and presentation skills. Ability to build relationships with partners and customers alike. Selfmotivated, proactive, and capable of managing short and longterm priorities. Professional with crossfunctional collaboration experience. Creative thinker who can develop innovative strategies for product adoption. About Me Flexible personality thriving in a fastpaced environment. Multitasker with the ability to adjust priorities onthefly. Dedicated to continuous learning and relationship building. Committed to professionalism while interacting with global 500 companies. Facilitator and consensus builder with strong interpersonal skills. Remote Work This position is fully remote. Candidates are expected to work from a home office in Toronto or Western Canada. The head office is located at 7777 Weston Road, corner of Highway7 and Weston Road, Woodbridge, Ontario, Canada. EEO & Disabilities Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. COVID19 Vaccination Requirement All employees must be fully vaccinated and boosted. Proof of vaccination status will be requested during the hiring process. This requirement is subject to applicable human rights legislation in Canada and is accompanied by reasonable accommodations for qualified candidates. Benefits Base (CA$100,000 CA$130,000) + commission. Remote work, flexible schedule, and the opportunity to grow within a small, highgrowth department. How to Apply Apply today to join Upstream Works and help leading brands achieve exceptional customer experiences. #J-18808-Ljbffr