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Ces tmoins nenregistrent pas de renseignements personnels permettant lidentification.**Lieu de travail :**Toronto, Ontario, Canada**Horaire :**37.5**Secteur dactivit :**Solutions technologiques**Dtails de la rmunration :**$65,600 - $98,400 CADLa TD a cur doffrir une rmunration juste et quitable tous les collgues. Les occasions de croissance et le perfectionnement des comptences sont des caractristiques essentielles de lexprience collgue la TD. Nos politiques et pratiques en matire de rmunration ont t conues pour permettre aux collgues de progresser dans lchelle salariale au fil du temps, mesure quils samliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des comptences et de lexprience du candidat, de ses connaissances professionnelles, de son emplacement gographique et dautres besoins particuliers du secteur et de lentreprise. En tant que candidat, nous vous encourageons poser des questions sur la rmunration et avoir une conversation franche avec votre recruteur, qui pourra vous fournir des dtails plus prcis sur ce poste.**Description du poste :****Role Purpose**Provide endtoend technical support for enterprise technology and specialized assistance for colleagues who use assistive technologies and ergonomic solutions. Ensure these solutions are properly installed, configured, tested, documented, and supported so colleagues with disabilities can fully and effectively perform their roles.**Key Accountabilities****Customer*** Provide specialized build/support (research, installation, configuration, provisioning, administration) for systems and applications, meeting service levels and minimizing operational risk.* Install, configure, license, and maintain assistive technology (AT) software and devices (e.g., JAWS, ZoomText/Fusion, NVDA, Dragon NaturallySpeaking; screen magnifiers; alternative/ergonomic keyboards/pointing devices; speech-to-text; switch access).* Diagnose and resolve AT/application compatibility issues; develop lightweight scripts, macros, and custom settings (e.g., JAWS scripting, Dragon custom commands) to streamline workflows and reduce repetitive tasks.* Author accessible, rolespecific howto guides and job aids (accessible Word/PDF), ensuring colleagues can complete required tasks with their AT.* Partner with stakeholders to plan packaging and release of new applications; validate ATcritical workflows during OS/browser/app changes to prevent regressions.* Maintain accurate case notes and technical documentation; communicate status, options, and escalations promptly to meet project objectives.* Interact with clients (endusers, people managers, vendor managers) to deliver clear, empathetic, highquality service aligned to business objectives.* Participate in initiatives to evolve base infrastructure, deploy new technologies, and optimize the operational environment for AT reliability and performance.* Schedule changes in accordance with approved change management procedures; ensure proper testing, stakeholder signoff, monitoring, and minimal business impact.**Shareholder*** Monitor system lifecycles and confirm functionality supports business objectives and architecture decisions; redevelop or adjust as required to maintain AT compatibility.* Track environment performance using meaningful metrics; identify optimization opportunities to improve AT reliability and resource utilization.* Apply effective change management discipline; adhere to technology delivery practices/standards and risk/capacity guidelines.* Support secure computing facilities and technical architecture in line with Disaster Recovery and Business Recovery plans, including AT considerations.* Contribute to accessibility compliance efforts (WCAG 2.2+, AODA, Accessible Canada Act, TD internal accessibility requirements), including evidence capture and rating upkeep.* Maintain AT and accessibility KPIs (e.g., timetoaccommodation, AT incident MTTR, % critical workflows verified postrelease).* Perform/assist with testing per plans (keyboard-only, screen reader checks, accessible documents); report results and collaborate on remediation.**Employee / Team*** Work effectively as part of a team; jump in to resolve critical service issues and share context promptly.* Prioritize and manage workload to deliver quality outcomes on time; maintain clear, accessible documentation.* Promote a positive environment of service, quality, innovation, and teamwork; communicate issues and insights in plain language.* Lead or contribute to knowledge transfer (microtrainings for service desk/field techs, internal KB articles, AT tips and playbooks).* Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency for AT users and support teams.**Breadth & Depth*** Install, configure, upgrade, and administer business applications/systems of moderate to high complexity in coordination with stakeholders, accounting for AT needs.* Operate under minimal supervision; act as a reference for team members and clients on AT topics and accessible configuration patterns.* Develop scripts and macros using appropriate tools to close AT/app gaps, simplify workflows, and enhance task efficiency.* Perform rigorous problem determination, including reproducible AT test cases (AT + app + version + settings), workarounds, and escalation of systemic defects.* Generally reports to a Manager or Senior Manager.**Experience & Education*** Undergraduate degree or Technical Certificate.* 35 years of relevant technology support experience.* Handson installation/configuration/troubleshooting experience with assistive technologies (JAWS, ZoomText/Fusion, NVDA, Dragon, etc.) and ergonomic devices.* Familiarity with accessibility standards and policies (WCAG 2.2+, AODA, Accessible Canada Act; interpreting VPAT/ACR).* Knowledge of scripting/automation skills for task efficiency (e.g., JAWS scripts, Dragon macros); comfort collaborating with vendors on accessibility.* Excellent written and verbal communication; empathetic, usercentered support mindset.** propos de nous** La TD est un chef de file mondial dans le secteur des institutions financires. Elle reprsente la cinquime banque en Amrique du Nord de par son nombre de succursales. Chaque jour, nous offrons une exprience client lgendaire plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde. Plus de 95 000 collgues de la TD mettent en commun leurs comptences, leur talent et leur crativit au service de la Banque, des clients quelle sert et des conomies quelle appuie. Nous sommes guids par notre vision dtre une meilleure banque et par notre objectif denrichir la vie de nos clients, de nos collectivits et de nos collgues. La TD est une entreprise profondment engage tre une leader en matire dexprience client. Voil #J-18808-Ljbffr
Job Title
IT Build Analyst II