Job Title

Client Success Associate | Channel Partnerships About Maple Founded in 2015, Maple is a fastgrowing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. We offer virtual care services across multiple distribution channels, including DirecttoConsumer (''''B2C''''), Employers and Private Insurers (''''B2B'''') and Public Sector Institutions (''''B2I''''). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canadas fastestgrowing virtual care companies. We have established an entrepreneurial culture centered around our purpose to support peoples health and wellbeing and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn''''s Top 10 Startups, Deloitte Canada''''s Technology Fast 50, Globe & Mail''''s Top Growing Companies in Canada, North Americas Inspiring Workplaces, and Glory Professional''''s The Power 50: Canada''''s Most Impactful Companies. THE POSITION Were hiring a Client Success Associate to join our Channel Partnerships teamthe group responsible for supporting organizations that offer Maple through channel partnerships. In this role, you will own a portfolio of channel partners and groups. Youll be the primary daytoday contact for your portfolio, responsible for ensuring that programs launch smoothly, run reliably, and deliver a strong experience for endusers. Youll manage recurring workflows, partner communications, renewals support, and issue resolution, while coordinating closely with Business Development, Operations, Support, and Product teams. This role is ideal for someone who is ready to own relationships, manage complexity, and build confidence as a client success professional in a fastpaced, purposedriven environment. Your Impact Own a portfolio of channel partnerships, serving as the primary point of contact for daytoday program needs Manage onboarding, recurring workflows, and renewal support for partners in your portfolio, ensuring consistent execution and followthrough Build trusted relationships with channel partners through clear communication, responsiveness, and proactive problemsolving Coordinate internally with Business Development, Operations, Support, and Product teams to resolve issues and deliver a strong partner experience Monitor program performance across your portfolio, identifying trends, risks, or opportunities to improve outcomes Maintain accurate partner records, milestones, and notes in Salesforce and internal tools Identify opportunities to improve workflows and contribute ideas that make channel programs more scalable and reliable Help partnersand the members they servefeel informed, supported, and confident in their experience with Maple What Success Looks Like In your first 90 days, youll build a strong understanding of Maples channel programs, tools, and workflows. Youll take ownership of your assigned portfolio, support active program launches, and begin managing partner communication independently. Youll build credibility by staying organized, responsive, and detailoriented, while learning when to escalate and when to solve issues directly. Over the next 12 to 18 months, youll confidently manage your portfolio end to end. Youll support renewals, contribute to partner expansions, and proactively surface insights that improve program delivery. Youll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maples channel partners. Candidate Profile 3+ years of experience in client success, account management, customer success, or a related clientfacing role Have exceptional communication and interpersonal skills and possess the confidence to present solutions to internal and external stakeholders across all levels Experience owning accounts or a portfolio in an operationally complex environment Background in a tech or SaaS company, ideally within a growing startup or scaleup Comfortable managing multiple partners at once while staying organized and detailoriented Confident using tools like Salesforce, spreadsheets, and internal dashboards to track work and performance Proactive problemsolver who identifies issues early and collaborates to resolve them Teamfirst mindsetcurious, dependable, and motivated to grow within a client success function Energized by purposedriven work and excited to support partners delivering meaningful healthcare access Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and were committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if theres any accommodations that would make your experience more comfortable, please let us know. Our Core Values We are a team: Were team Maple. Were better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one. We can do big things: Were bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals. We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes. We get better every day: We never settle. Were always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possiblein ourselves, our processes, our products and our services. Were all the way in: Were fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day. Working at Maple We want you to love working at Maplefeeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success. We care about your health and wellbeing. Heres how weve got you covered: Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more Wellness budget: recharge with activities that fuel your wellbeingfitness classes, mindfulness tools, and beyond Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations Paid health days: 10 extra days for when life happensrest, appointments, or caregiving included Destination5: work internationally in eligible countries for up to 5 days per year. Retirement savings plan: invest in your future with our group retirement savings plan Branch out budget: $1,000 annually to pursue professional development and fuel your growth Other Job type: Fulltime Hiring manager: Team Lead, Client Success | Channel Partnerships Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2 OR fully remote within candidate for candidates not based in Toronto Start date: Feb 2026 Vacation: 3 weeks Note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check. Seniority level Not Applicable Employment type Fulltime Job function Finance and Sales Hospitals and Health Care #J-18808-Ljbffr