Job Title

Director - Retail Store Operations Join our team at TELUS. As the Director of Retail Store Operations, you will lead our TELUS and Mobile Klinik (MK) retail store network operations across nearly 400 stores in Canada. Youll ensure operational excellence, drive innovation, and enhance customer experience through technology and AI integration, setting new standards in retail. Key Responsibilities Inventory Optimization: Strategize and execute inventory management protocols to maintain optimal stock levels across all retail outlets. Performance Monitoring & Systems: Define, track, and analyze Key Performance Indicators (KPIs) related to inventory; oversee development and implementation of new reporting and processes. CrossFunctional Partnership: Collaborate closely with merchandising and supply chain to streamline inventory movement and distribution efficiency. Technology Leadership: Deploy and manage technology solutions for realtime visibility and effective inventory management. Channel Systems Reliability and Support: Maintain and support system support processes for frontline teams; partner with CIO, TELUS command center, and reliability teams; advocate priorities; champion modernization of issue resolution processes. Workforce Management and Planning: Deliver strong customer outcomes, productivity gains and cost savings through forecasting, capacity planning, strategic scheduling, datadriven insights, improvement initiatives, and AIpowered forecasting tools. Security and Loss Prevention: Develop and oversee lossprevention programs; evaluate technology solutions for realtime behavioral analysis, automated alerts, facial recognition, predictive analytics; support audits and investigations; ensure compliance with safety and security regulations. Compliance: Ensure operations meet operational standards; develop and maintain policies, manage regulatory audits, implement training, monitor compliance metrics, partner with legal and risk management, manage essential retail programs. Operational Innovation: Champion continuous improvement, identify best practices, evaluate new technologies, benchmark against industry leaders, foster a culture of innovation. Real Estate: Site selection and store expansion strategies; oversee store opening, relocation, and closure; manage lease compliance and renewal; analyze performance data to inform real estate decisions. What You Bring A strategic leader with a vision for operational excellence and change management. Business savvy with strong financial acumen, datadriven decisionmaking, and a customerfocused mindset. A collaborative leader who excels in talent development and crossfunctional teamwork. An innovator passionate about continuous improvement and technology integration. Qualifications Bachelors degree in Business, Retail Management, or a related field. 10+ years in retail operations. 5+ years in senior leadership roles. Proven operational excellence. Experience with AI and machine learning in retail. Strong financial and P&L management. Excellent analytical and problemsolving skills. Exceptional leadership and communication skills. Preferred Lean Six Sigma or AI certification. Experience with retail technology. Background in change management. We look forward to having you join our team and contribute to our mission of setting new standards in retail operations. Together, we will achieve excellence and innovation, making a significant impact on our customers and the industry. #J-18808-Ljbffr