Job Title

Join to apply for the Director, Fan Experience & Security role at OEG Inc. OEG Sports & Entertainment delivers North Americas leading sports and entertainment experiences, connecting our fans to their passions. Located in the heart of the ICE District, OEG owns the 5time Stanley Cup Champion Edmonton Oilers, the WHLs threetime Memorial Cup Champion Edmonton Oil Kings, and the AHLs Bakersfield Condors. OEG operates Rogers Place, North Americas premier and most technologically advanced sports and entertainment venuea 18,647seat, $480 million arena and the first LEED Silvercertified NHL Facility in Canada. Our vision is to be a Global Leader in Sports & Entertainment. Together we inspire our fans by connecting them to their passions, playing hard as a team, and acting with integrity toward our common purpose. We are committed to innovation, growth, and performance excellence, ensuring a fair return on investment, developing leaders, and investing in our communities. Our worldclass talent strives to WIN. ON and OFF the ICE. About the Role Reporting to the Vice President & General Manager, Rogers Place, the Director, Fan Experience & Security manages and leads the Fan Experience and Security team through all Rogers Place and related events, ensuring continuity across all brands and products and delivering on customer expectations. Your Focus in this Role Lead the Fan Experience and Security team performance before, during, and after events (Oilers, Oil Kings, Live Events, and the ICE District). Communicate effectively, build employee relationships, and support key stakeholders to achieve OEG goals and objectives. Proactively support fellow business units to meet operational needs. Create new ways and build best practices using professional and life experience. Inspire and develop team members to enhance strategic thinking, align actions with the vision, and promote values and behavioral standards. Optimize expenditures through operating budgets, monitoring daily followup, annual forecasting, and labor cost analysis. Initiate and promote annual projects to support quantitative and qualitative goals. Oversee the Fan Experience and Security team throughout the employee journeyfrom recruitment to onboarding, training, performance management, retention, and recognition. Set daytoday performance objectives for direct reports, including key priorities, timelines, and deliverables. Work with internal and external stakeholders on fan experience and service recovery to maintain satisfaction for all ticketed customers. Lead the development and continuous improvement of the Fan Experience and Security team, aligned with the OEG CX Signature Program, policies, and procedures. Act as liaison for NHL Security and any security needs, from event planning to all brand operations inside Rogers Place or in the ICE District. Develop and maintain relationships with COE regulatory agencies (EFRS, EPS, EMS) and lead communication and standard operating procedures to ensure full alignment. Carry out supervisory responsibilities during events, including Manager on Duty and Incident Commander. Support the planning and management of security systems throughout Rogers Place and ICE District. Who You Are Positive, customercentric focus. Selfstarter excited by autonomy with a relentless drive to exceed expectations. Openminded and adaptable. Teamfirst mentality thriving in a collaborative, egoless environment. Organized with keen eye for detail and excellent timemanagement skills. Skilled at building great working relationships at all organizational levels. Education, Experience and Skills Minimum 7 years managing people with diverse roles, preferably in sports and entertainment. Bachelors degree in a related field. Proven knowledge of strategic planning and operations for large employee groups. Effective supervisory and management experience focused on performance development, leadership, and retention. Ability to work with dynamic crossdepartmental teams and prioritize tasks. Customercentric approach with dedication to delivering internal and external positive experiences and collaborations. Strong organizational skills and proven ability to handle multiple projects simultaneously. Excellent interpersonal skills. High level of accuracy and attention to detail. Advocate of OEGs valuesGenuine, Great, Entrepreneurial, Inclusive, Passionate, and Teamwork. Inspiring and credible leader. Experience managing multimilliondollar annual operating budgets. Availability for business hours and eventbased schedule, including evenings, weekends, and statutory holidays. Current Security Services and Investigators Act (SSIA) License. Proficiency in Microsoft Office (Word, Excel, Outlook, OneNote, Publisher, PowerPoint). Whats in it for you? 100% employerpaid benefits and RSP matching program. Tickets to Oilers, Oil Kings, and live entertainment events. Healthcare and lifestyle spending account options. Onsite parking and transit allowance. Onsite gym. Beautiful office space downtown Edmonton within Rogers Placeeasy LRT access. Social work culture and employee events. Next Steps Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team. #J-18808-Ljbffr