Job Title

Embark on a rewarding journey with our client, a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform and a physical store, our client is dedicated to delivering top-quality products and outstanding service to cater to the diverse needs of professional and hobbyist woodworkers. As the General Manager, you will play a central role in ensuring operational efficiency, overseeing the seamless functioning of both online and brick-and-mortar operations. Your responsibilities will encompass various aspects of business operations, CRM/ERP, ecommerce, marketing, sales and sales coaching, P&L, inventory management and contributing significantly to the growth and success of this dynamic organization. What you will be doing: - Direct day-to-day operations, covering retail/customer service, procurement, inventory management and sales. - Lead and nurture a high-performing team, providing guidance, training, and support while ensuring accountability. - Identify and implement strategies for process improvement to enhance operational efficiency, reduce costs, and elevate quality. - Manage relationships with suppliers, negotiate contracts, and ensure adherence to quality standards. - Develop and manage the operations budget, diligently tracking expenses and optimizing costs. - Oversee inventory management, merchandise displays, and store layouts. - Leverage ERP/CRM/POS tools to manage customer interactions and enhance relationships. - Support marketing initiatives, including promotions, sales events, and dynamic social media campaigns. - Monitor and manage e-commerce operations, overseeing order processing and returns. - Uphold store cleanliness, organization, and safety standards. What you bring to the organization: - Previous experience in retail operations, administration, ecommerce and logistics, is highly valued. - Showcase strong leadership, sales and team management skills. - Possess familiarity with Excel, ERPs, POS, and foundational marketing principles. - Demonstrate strong organizational skills with a keen eye for detail and efficiency. - Adapt and thrive in a dynamic, small-team environment. - Exhibit effective communication skills and a collaborative mindset. - A basic understanding of woodworking tools and machinery is an advantageous addition. - Display flexibility to undertake various tasks within a small business setting. What you will receive: - Receive competitive compensation aligned with your contributions and achievements. - Seize the opportunity to be part of a growing business that values your diverse skills. - Gain exposure to a broad range of operational and marketing functions within a small business context. #J-18808-Ljbffr