Job Title

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join Finning and play a key role in supporting our Power Systems division by providing onthefloor leadership focused on safety, people, quality, productivity, and customer service. This position offers: A handson supervisory role requiring most time being spent on the shop floor. Opportunities to lead technicians, drive operational excellence, and reinforce our customer service commitment. A chance to influence safety performance, repair quality, and workflow efficiency in a fastpaced service environment. As a Service Supervisor, you will guide daily shop service operations, ensuring work is completed safely, accurately, and efficiently. If you''re an experienced Heavy Equipment Technician with strong leadership skills and a passion for coaching teams, this is an opportunity for you Job Description: Lead and champion a safe work environment by ensuring compliance with all safety standards, policies, procedures. Conduct daily safety reviews, prejob/midjob/postjob meetings, and ensure Job Hazard Analyses (JHAs) are actively updated as work progresses. Spend a minimum of 80% of time on the shop floor monitoring repair progress, ensuring adherence to scope, and resolving technical, tooling, and parts issues. Provide daytoday leadership to technicians, including recruitment, orientation, coaching, mentoring, performance feedback, and employee engagement support. Ensure quality repair processes by reviewing inspection findings, warranty considerations, job scopes, and required customer communication milestones. Oversee productivity by assigning and balancing workloads, monitoring technician progress, and adjusting manpower allocations as needed. Support warranty and goodwill processes by evaluating failures, determining applicable warranty categories, and reviewing thirdparty repair options when required. Provide ongoing support during the customer quoting process to obtain an accurate depiction of service work provided. Day-to-Day Activities: Perform shopfloor oversight to monitor job progression, safety compliance, and repair quality. Conduct prejob and midjob reviews, ensuring work is on track and scope changes are clearly communicated. Assign technicians to jobs, manage manpower needs, and respond to emerging issues throughout the shift. Resolve operational challenges related to tooling, parts delays, service information, and technical requirements. Maintain accurate documentation through daily time reports, service reports, and warranty/warrantyrelated findings. Requirements: Journeyperson Heavy Equipment Technician (HET) certification required. Minimum 4 years of experience working with Caterpillar engines or related Power Systems equipment. Proven leadership or supervisory experience with a strong desire to lead people. Strong business acumen with the ability to understand KPIs related to branch profitability. Understanding of collective agreements, performance management, and principles of highperformance leadership. Effective communication, coaching, mentoring, and problemsolving skills. Important: This position is based out of our Red Deer branch location. Permanent, fulltime role. Monday Friday, 5x2 schedule. If you''re ready to provide handson leadership and support the success of our Power Systems service team, apply today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.