Job Title

Who we are At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. We believe in equity,diversityand inclusion it''sembedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities,2SLGBTQIA+ communities, women, and people livingwith disabilities are encouraged to apply. To learn more about our mission, values, commitment to EDI, and the difference Heart & Strokemakes in the lives ofpeople in Canada at every age, pleasevisit our website The opportunity The Regional Resuscitation Program Specialist for Alberta, NWT & Saskatchewan is a key ambassador for Heart & Stroke, strengthening relationships and driving meaningful engagement across a diverse network of instructors, training partners, customers, and corporate accounts. In this role,you''lluse your knowledge of ourresuscitationprograms to help expand our reach and influenceultimately supportingour mission to improve emergency cardiovascular care and first aid training across Canada. You will play a vital role in helping us Own the Market: positioning Heart & Stroke as the trusted leader and the first choice for employers and healthcare providers seeking to enhance their lifesaving emergency response programs. This role reports to theResuscitation Program Manager, AB, NWT & SKto grow our network,identifynew opportunities, and elevate the delivery of our resuscitation education programs in the region.You''llcollaborate with teams across Heart & Stroke to ensurestrong communicationand alignment between the training network and the organization.You will alsouphold our Guidelines, support compliance with program standards, and mayrepresentHeart &Stroke at provincial meetings, events, and conferences to strengthen our presence and impact. This10 monthcontract opportunityis an exciting opportunity for someone whowants to work remotely from a home office,is passionate about relationship building, continuous improvement, and supporting a mission that helps save lives every day.Access to a caris required totravelaround Alberta and Saskatchewan based on the needs of the business. How you will make an impact every day Know our Customer andInstructor Network Develops a strong understanding of our customers and instructor networks. Develops andmaintainsstrong working relationships with relevant institutions and professional organizations within the regional network. Works with Resuscitation Program Analyst to use data to better understand network activity. Identifies,knowsandmonitorstop performers in our network (instructors and customers) and within our market segments. Deepensour understanding of our constituents through effective relationshipbuilding,investigation and documentation. Enables and fosters strong working relationships between and among instructors and instructor trainers Know our Programs Understands our programs and the role of our courses in the marketplace. Develops strong familiarity with our programs, courses and their target audiences. Describes and conveys the value proposition of our programs to potential clients for our courses. Differentiates our offerings from those of competitors. Helps us ''Own the Market'' byunderstanding the needs of thenetwork, cultivatingrelationshipsand nurturing high performers andadvisors Provides just-in-time and critical knowledge of our network to augment and support decision-making and partner engagement. Identifiesnew leads andpossible businessdevelopment opportunities. Supports development and implementation of plans to recruit, train, on-boardandretaininstructors. Utilizes CRM (Salesforce) to evaluate andmonitornetwork performance andto manageinteractions. Supports program administrationand continuous improvement, andreinforces H&Spolicies andguidelines with the instructornetwork Ensures effectiveness and continuity by proactively following up and holding self,teamand stakeholders accountable. Supports improved Resuscitation Support Centre, acting as the day-to-day liaison for the region anddemonstratesissue awareness, a culture of continuous improvement andtimely, effective responses. Effectively and consistently leads and/or supports the investigation and resolution of QA infractions and complaints. Maintains effective and detailed notes about meetings and upcoming plans. Supports organization and execution ofspecial events, asrequired. Coordinates volunteers as needed. Who we need Experience 3+years experiencein customer service or sales role Experience in corporate sales and communications Heart & Stroke Instructor certification and/or other agency instructional experience an asset Knowledge of provincial healthcare systems and resuscitation training agencies an asset Experience working in the health care field would be an asset Experience in the not-for-profit sector would be an asset Education Degree, diploma or certificate program in business, healthscienceor a related field An equivalent combination of education and experience will be considered Certificate/training in adult education preferred Skills A professional and exceptional customer first and first call resolution approach. Exceptional organizational skills and strong attention to detail. Demonstratedhigh levelof initiative,resourcefulnessand ability to self-direct with minimal supervision. Ability to effectively promote opportunities and partnerships. High levelof ownership andaccountability togoals, teamwork and following best practices. Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner. Demonstrated working knowledge and skill in the Microsoft Office Suite. Experience with Salesforce or other CRM applications,an asset. Knowledge of basic medical terminology and life support equipment, an asset. French/English bilingual, an asset What we offer Heart & Strokebelieves that time off is integral to the personal health and wellness of our employees. We offer paid wellness days and personal days.In addition, we provide health, medical,dentaland vision benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up. Apply now If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply byFebruary9, 2026.Applicants must be currentlyresidingin Canada and legally entitled to work in Canada. To learn more about our mission, our values and the differenceHeart & Strokemakesin the lives ofpeopleinCanadaat every age, pleasevisit our website. We are committed to fostering an inclusive, barrier-freeand accessible environment. If you have been contacted for an interview and require accommodation toparticipatein the recruitment and selection process, pleaseadviseand we will workwith you.At this time,interviews are currently being conducted via phone or video call, so we look forward to ''virtually'' meeting you