Job Title

Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for an Infrastructure Analyst, Senior What you''ll be doing This position is responsible for the smooth operation of Buckland''s IT Infrastructure. This includes design, implementation, analysis, research, and problem solving of Infrastructure systems. Senior Infrastructure Analyst will be researching new technologies and staying up to date in technical knowledge. What we can offer you Competitive salary, benefits package, and matching retirement plan Compensation range: $90,000125,000 annually (subject to experience)] A friendly, collaborative work environment Opportunities for professional development & ongoing learning A chance to be part of a growing organization Remote work arrangement available for applicants who are not local to a Buckland office. You will be responsible for Following best practices to produce industry standard documentation including policies, standards, and procedures, project plans, status reports, and training material. Architecture the design, implementation, maintenance, automation, and optimization of all IT Infrastructure tools. Analyzing and helping to resolve; Client and server-based issues Bug fixing and repatching Support server operating systems. Escalated IT Helpdesk tickets. Ensure change management is followed during software and hardware upgrades Fulfil requests to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled downtime. Identify (internal/ external) gaps and recommend changes improving stability and reducing cyber security attacks and other inherent risks. Work with Cyber Security and Services and Support staff to ensure best practices. Above average written and verbal communication skills. Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook. Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team. Effectively prioritize and manage the team multiple and personal tasks to meet KPI''s and deadlines. To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed. What we need from you Computer Science degree or diploma or equivalent education and work experience. 5-7+ years'' experience with servers, databases and operating systems including Windows Server 2012/2016/+, Microsoft Exchange 2010/2016/+, SQL Server. Hands-on experience with VMWare vSphere 5 & VMWare Horizon View (VCP and VCAP certifications an asset). Microsoft 365 and Azure experience is an asset. Experience in any of the following; Exchange Server, Microsoft technologies, project implementation, EDI, and Business Re-Engineering, VOIP and PBX telephone system troubleshooting and maintenance. Cloud Infrastructure Microsoft Exchange and MS technologies Windows server environment and the accompanying enterprise applications, Active Directory, IIS, file servers, etc. Microsoft SQL Server Desktop support for PC environment supporting Windows 10 and Microsoft Office suite Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors Switching, Routing, WAN and Remote Access an asset. Working technical knowledge of; TCP/IP SSH & SSL/TLS RADIUS 802.1x IPSEC Wi-Fi Excellent problem solving and decision- making skills. Strong verbal and written communication skills. Must be legally eligible to work for the Company at all times. Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX. Want to apply? Get in touch today Please visit to apply to this current and open vacancy. Learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require Canadian or USA work experience but for some positions may require Canadian or USA standard regulations knowledge and experience This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition