Job Title

Manager, Food Service Operations Food Services operates two cafeterias and Campus Caterers and works closely with Culinary Arts, Professional Baking, and Hospitality Management to provide food services to the campus community. Food Services is part of the Ancillary Services team. Employment Group ADMIN Position Number 00923 Division VP Administration and Finance Department Cafeteria Campus Nanaimo campus *Successful candidates must be able to attend in person on campus as required. Location Nanaimo, British Columbia Country Canada Appointment Type regular full-time FTE 1.00 Workload 35 hours per week, including some evenings and weekends Pay Level Excluded Pay Band 9: Minimum salary is $96,295 and maximum salary is $109,426. Starting Salary Normal salary placement at the time of hire is $96,295 (prorated if part-time). This position is eligible for annual performance-based salary increases. Appointment Start Date 24-Feb-2026 Additional Information Internal candidates will receive priority consideration. Applicant Documents CV/Resume, Cover Letter, Name and contact information of recent supervisors willing to provide a reference Posted Date 22-Jan-2026 Closing Date 28-Jan-2026 Job Reference 2857 Duties: We are hiring a full-time Manager to join our Food Services team at Vancouver Island University. This position reports to the Director, Ancillary Services and works with Food Service Supervisors, Leads Coordinators and Staff to oversee the day-to-day operation(s) of two cafeterias and catering at the Nanaimo Campus. Manager Food Services Operations is responsible for providing leadership to the Food Services Team while engaging in strategic planning, organizing, directing, controlling expenses, and the ongoing evaluation of operations. Key Responsibilities: Implement procedures and practices that assist in the advancement of food service operations including Catering Research and implement strategies to improve operational efficiency through inventory control, process improvement and system implementation Delegation and development of the Food Services supervisors and Catering Coordinator''s positions Oversees staff scheduling, daily labour tracking and reporting to Director, Ancillary Services Works in conjunction with Culinary Chair on culinary requirements for cafeteria operations Responsible for inventory controls, food, labour and direct costs Ensures quality, courteous service is provided to all customers including proper and accurate signage displayed for all items served Works with Human Resources to manage all hiring, staffing, labour, progressive discipline, accommodation, training and administration of Food Services and HR procedures Liaison with the Marketing and Communications to launch marketing initiatives and promotions Ensure compliance with VIU policies and procedures including Health and Safety programs Oversees the routine and unscheduled maintenance and repairs required within Food Services Required Qualifications: Bachelor''s degree in related field such as Business Administration, Commerce, Management or Hospitality. Minimum 5 years of progressively responsible operational experience, including management of employees. An equivalent combination of experience and education may be considered. Demonstrated ability to be organized, detail- and process-oriented. Knowledge of inventory management, including inventory and menu costing Effective communication skills Ability to analyze and interpret financial data. Must be able to work a flexible schedule- will involve some evenings and weekends Current Food Safe Certification Valid Class 5 BC Driver''s license with a confirmed satisfactory driving record Ability to complete and successfully pass a criminal background check Physical ability to perform the requirements of the position including daily travel between multiple buildings on campus and occasional lifting of up to 20 lbs. Preferred Qualifications: Experience managing in unionized environments Experience in the installation and maintenance of computerized inventory control and point-of-sale systems Familiarity with VIU systems and procedures (e.g., Financial Records System, HR appointment system, purchase requisitions, HR sick leave log, purchase card reconciliations). VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities. Note: Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.