Job Title

At Trisura , we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada''s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company''s success. We are currently seeking a qualified individual to join the dedicated, forward-thinking Warranty Services Team, preferably in our downtown Toronto Office. Bilingual Operations Analyst / Warranty - Toronto Passion, hands-on based knowledge, and an unwavering belief that we can do it better Do you want to partner with a company which has been voted as one of Canada''s best employers for the past 9 years? If so, we would love to hear from you. The Operations Analyst will be responsible for addressing inbound and outbound fulfillment of customer Affiliate Partner(s), Facility, and specialist enquiries relating to product knowledge, underwriting policies and procedures, External Finance and Insurance marketing opportunities. The successful candidate will have first- hand knowledge of Automotive retail sales (variable) and service/repair (fixed) operational strategies and practices. Additionally, the incumbent should be comfortable with adjudication and claiming flows for products such as Mechanical Breakdown Insurance/warranty, Guaranteed Asset Protection (GAP) products, as well as any other ancillary products sold through retail dealerships Core Competencies French/English bilingualism is a core requirement for this position Knowledge of Automotive/Powersport/recreational vehicle dealership Fixed Operations (required), and Variable Operational knowledge (an asset). MS Office efficiency CRM practices experience preferred Business to consumer (face to face) management (B2C) Business to Business management (B2B) A bachelor''s degree preferred, or at least 3-5 years'' experience working within a vehicle fixed and/or variable operational environment Working towards, or completion of an Automotive/Powersport/Recreational Service Technician Certificate of Qualification (Red Seal), 3-5 years'' practical experience working within a customer-facing Fixed Operational environment Strong mechanical logic-based aptitude, with the ability to separate fact from fiction Retail Automotive experience is required Mechanical Breakdown Insurance Policy/Vehicle Service Contract Underwriting/Mechanical Claims experience preferred but not required. Capable of working within a fast-paced environment when needed, with superior problem solving, and communication skills. Observe, understand, report, current trends within our core customer base (claiming habits, sales habits, sales trends, customer purchase cycling, etc.). Ability to interpret an extensive variety of mechanical/technical, contractual language/instructions If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process. We thank all candidates for their interest however only those selected for an interview will be contacted. Trisura , headquartered in the heart of Canada''s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products. Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms. The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montral, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors'' and Officers'' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.