Job Title

We are seeking a highly motivated, customercentric IT Field Service Technician to join our prestigious client. In this role, you will be the face of IT, providing highquality technical support, maintaining critical infrastructure, and ensuring a seamless technology experience for our workforce. Key Responsibilities Deployment & Support: Install, upgrade, and troubleshoot Windows and macOS environments, alongside authorized enterprise software and mobile applications. Hardware Management: Provide comprehensive support for desktops, laptops, printers, mobile devices, and AV/Conferencing equipment (Zoom/Teams/Webex). Infrastructure ''''Hands & Eyes'''': Act as the onsite technical lead for remote Network and Compute SMEs to assist with the installation and maintenance of server and networking gear. Incident Resolution: Take full ownership of IT incidents, performing rootcause analysis to implement permanent fixes and restore service levels swiftly. Preventative Maintenance: Proactively perform routine hardware and software health checks to minimize downtime. Documentation & Training: Create and maintain userfacing ''''selfhelp'''' guides and internal technical documentation to improve team efficiency. Service Excellence: Deliver ''''firstclass'''' customer service, translating complex technical issues into clear updates for nontechnical stakeholders. Qualifications & Skills Technical Versatility: Proven experience supporting diverse hardware/software ecosystems (Windows, Mac, iOS, Android). Agility: Ability to manage changing priorities in a fastpaced environment while maintaining high attention to detail. Communication: Exceptional verbal and written communication skills across all organizational levels. Ticketing Proficiency: Experience accurately documenting workflows within ITILbased Service Desk tools (e.g., ServiceNow, Jira, or Zendesk). Growth Mindset: A commitment to continuous learning and staying current with evolving enterprise technologies. #J-18808-Ljbffr