Job Title

Opportunity BDO Canada is looking for a ServiceNow Senior Developer to join our growing team, with the ability to work from anywhere in Canada. This is a new role in the team. The Senior ServiceNow Developer is responsible for building, configuring, and extending the ServiceNow platform across both internal and client engagements, delivering scalable, secure, and highquality solutions aligned to architectural standards and business requirements. You will provide handson technical execution for ServiceNow initiatives including ITSM and CSM implementations, platform modernizations, and legacy tool transitions (e.g., SysAid to ServiceNow), as well as the enablement of automation and AIdriven capabilities to improve operational efficiency and service experience. Working under the guidance of the Solution Architect, the Senior Developer ensures solutions are upgradesafe, maintainable, and productionready, while supporting continuous improvement and managed services operations across client environments. To be successful, you will be responsible for: Platform Configuration & Development Configure and extend ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items. Build and maintain automation using Flow Designer and related tools. Support Virtual Agent and selfservice experiences as part of automation and deflection strategies. Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality & Platform Health Ensure configurations and customizations align with ServiceNow technical standards and architectural guidance. Support platform upgrade readiness by minimizing technical debt and participating in regression testing. Troubleshoot and resolve complex technical issues across the platform. Document technical designs and configurations for longterm maintainability. Collaboration & Delivery Collaborate closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle. Participate in sprint planning, backlog grooming, and solution design discussions. Support UAT, deployment activities, and earlylife support post golive. Automation & Innovation Identify opportunities to automate manual processes and improve operational efficiency. Stay current with ServiceNow releases and emerging platform capabilities, including AIdriven features. Contribute to reusable technical components and accelerators for BDOs ServiceNow practice. Success Criteria Demonstrate BDO Canadas core values through all aspects of your work: Integrity, Respect, and Collaboration. Understand your clients industry, challenges, and opportunities; be described as positive, professional, and delivering high quality work. Identify, recommend, and focus on effective service delivery to clients. Contribute to an inclusive and engaging work environment that develops, retains, and attracts talent. Actively participate in the adoption of digital tools and strategies to drive an innovative workplace. Grow your expertise through learning and professional development. Your Experience and Education 5+ years of handson ServiceNow development experience. Strong experience configuring ServiceNow ITSM; experience with CSM strongly preferred. Proficiency in JavaScript and ServiceNow scripting concepts. Experience with Flow Designer, IntegrationHub, and ServiceNow data models. Solid understanding of ServiceNow best practices, security, and upgradesafe development. Experience supporting platform migrations or largescale implementations. Exposure to AIenabled ServiceNow features (Virtual Agent, Predictive Intelligence). ServiceNow certifications: Certified System Administrator (CSA) Certified Implementation Specialist (ITSM and/or CSM) The expected range of compensation for this role is $84,000 $128,000 annually. Why BDO? Our peoplefirst approach to talent has earned us a spot among Canadas Top 100 Employers for 2026. We provide an environment that supports professional growth, learning opportunities, and impact on the community. Giving back adds up: We actively support local and national charity initiatives, encouraging staff participation in community events. Total rewards that matter: Competitive total cash compensation, flexible benefits, marketleading personal time off, and support for wellness initiatives. Everyone counts: We are committed to a culture of respect, inclusion, and diversity. If you require accommodation to complete the application process, please contact us. Flexibility: Work arrangements may include office, client site, and virtual work, with flexibility to adjust to role expectations. Code of Conduct: Our Code of Conduct sets clear standards for ethical decisionmaking and trust building. Ready to make your mark at BDO? Click Apply now to send your uptodate resume to one of our Talent Acquisition Specialists. To explore other opportunities at BDO, check out our careers page. Privacy & Application BDO may use AIenabled tools to support certain aspects of the recruitment process. All employmentrelated outcomes are made by BDO personnel. More information on BDO Canadas Privacy Policy can be found here: Privacy Policy | BDO Canada. #J-18808-Ljbffr