Job Title

Company Description Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, situated on Vancouver''''s waterfront, is celebrated by top publications and recognized as a Great Place to Work Canada. We lead in sustainability with Vancouver''''s first green roof & rooftop apiary and have a culture rooted in diversity, inclusion, and professional growth. Why work at Fairmont Waterfront? Sustainability and community commitment recognized with 5 Green Leaves Certification rating from Green Key Global since 2011 Empowering Women in Leadership more than 50% of our leadership team, including Executive Level, are women Celebrating Diversity our team represents over 60 countries, fostering an inclusive and global community Strong Culture of Belonging for the 2SLGBTQIA+ community with yearround support, including genderinclusive change rooms Generous perks discounted rates at over 5,500 Accor hotels worldwide, food & beverage discounts, transit reimbursement, subsidized meals during shifts, and a colleague dining program Comprehensive Benefits including medical, dental and vision coverage, a Pension Plan, and more! Dining discounts 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program Exclusive Experiences one free stay through our Be Our Guest Program Competitive annual salary ranging from $150,000 to $170,000, commensurate with experience Fulltime and parttime status available for interested colleagues Job Description Reporting to the General Manager, the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, delivering superior operating performance, providing ownership a return on their investment, and inspiring an open and innovative learning environment for all colleagues and leaders. Operations that directly report to this position include Front Office, Housekeeping, Food & Beverage, Engineering, and Security. Be a champion for Fairmont Waterfronts Culture, Vision, Mission and Values Demonstrate a commitment to service excellence through the implementation of Fairmont Core Standards, Luxury Service Essentials, LQA and Forbes Standards Ensure the smooth operation and coordination of the operating departments through their respective Department Heads, responding to forecasted business levels Participate in the preparation, presentation and achievement of the hotels annual Operating Budget and Marketing & Sales Plan Contribute strategically to revenue forecasting, labor planning, CSR and ESG commitments, and the health, safety and security of guests and colleagues Lead and support departments in achieving financial and operational targets via effective organizational development and policy implementation Uphold an inclusive work culture by implementing diverse and equitable practices and policies Create a solutionoriented environment that motivates colleagues to deliver luxury service experiences Maintain accurate monthly financial outlooks for Rooms and Food & Beverage Monitor staffing levels to achieve departmental productivity targets Coordinate planning and implementation of capital improvement projects Ensure compliance with hotel operating controls Manage guest relations and handle guest response alerts within required timelines Participate in leadership recruitment within operating departments Maintain and update the hotels business continuity, emergency and crisis management plans Promote all Company Health & Safety policies to ensure a safe work environment Act as a key member of the Executive Committee and assume General Manager responsibilities in their absence Perform other duties as assigned Qualifications Previous progressive experience in a senior leadership role within a similar hotel brand Extensive hotel operations experience Analytical skills, strong leadership, creativity, and planning abilities Proven ability to mentor and develop team members and lead across departments Excellent relationship building across all departments and ability to positively influence all levels Track record of coordinating multiple departments toward financial, engagement, satisfaction and brand goals Exceptional oral and written communication and guest interaction skills Selfconfident, proactive, and capable of prioritizing and making effective decisions Proven knowledge of budget planning and financial control Highly responsible, reliable and able to work under pressure in a fastpaced environment Strong focus on guest needs and rolemodel calm, courteous behavior Attention to cleanliness, maintenance and detail Creative and innovative mindset PostSecondary Degree/Diploma in Hospitality Management or related university equivalent Additional Information Canadian work authorization required. Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life and that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr