Job Title

Job DetailsJob Location: Markham, ON L3R 3T7Position Type: Full TimeSalary Range: $ $21.00 HourlyWe are looking for a full-time Clerical Quality Assurance Coordinator to join our team onsite The Clerical Quality Assurance Coordinator is responsible for handling various tasks related to client reports including, but not limited to: receiving, coordinating, assigning and returning completed reports to clients. This position works closely with the clinical quality assurance team and ensures work is processed and completed of the highest quality and in compliance with all policy and procedures. Role Highlights: Schedule:Monday to Friday 9:00am-5:00pm EST Location: th Avenue, Suite 201, Markham, ON L3R 3T7 Competitive Pay: $20 - $21 per hour Responsibilities & Duties: Receive client submissions and input client and examinee data in the system. Verify all cases contain information needed for the clinical review process. Maintain daily contact with the Clinical QA Department regarding workflow and status of pending reports. Track documentation of all processes, communications, report status and due dates. Maintain a daily log of files that require follow up, clarification or concerns in the tracker. Receive completed reports and review for completeness and accuracy, including proper formatting, grammar and sentence structure. Complete and or ensures all invoicing is billed daily and in accordance with company practices and client contract agreements. Handle and respond promptly to incoming communication from physicians or clients requesting report status or information. Work with transcriptionists and/or physicians'' offices regarding report details, clarification, addendums, etc. Ensure all medical records and reports are properly documented and saved in the appropriate location. Notify management of any report issues or concerns. Ensure all practices are carried out in accordance with HIPAA compliance practices, state and federal safety standards and legal regulations Promote effective and efficient utilization of clinical resources and supplies. Perform other duties as assigned. QualificationsEducation and/or Experience High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred. QUALIFICATIONS Must possess knowledge of general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must have a full understanding of HIPAA regulations and compliance. Must be a qualified typist with a minimum of 40 W.P.M. Ability to follow instructions and respond to managements'' directions accurately. Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. Must be able to demonstrate and promote a positive team-oriented environment. Must be able to stay focused and concentrate under normal or heavy distractions. Must be able to work well under pressure and or stressful conditions. Must possess the ability to manage change, delays, or unexpected events appropriately. Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. ABOUT US: Direct IME is one of Canada''s leading providers of independent medical assessments for a reason: your goal is our goal. At Direct IME we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work. Direct IMEis an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under provincial or federal laws.