Job Title

Member Service Representative (3-6 month term) Company: Alterna Savings & Credit Union Ltd.Location: 34 South Trent Street, Frankford ON K0K 2C0Job Type: 3-6 month Full time term contractTarget Salary Range: $18 - $20/h The compensation for this position is determined by a combination of skills and experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process. Scope of Position: The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients, proactively identifies their needs, promotes Alterna products and services, and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures. As part of ongoing development, this role will require you to be flexible to assist in other areas of the branch, such as greeting and directing members, opening new accounts, and dealing with general inquiries regarding our products and services. Major Responsibilities: Respond to member/client needs by delivering friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange. Resolve member/client issues at first point of contact where possible and refer to senior internal officers based on the complexity of the situation. Strive to create a positive member/client experience through each interaction and look for ways to continuously improve the overall member/client branch experience. Maintain a strong level of knowledge with respect to Alterna Savings products, services, sales disciplines, and current marketing campaign programs/strategies. Actively participate in all sales disciplines (i.e., high five goals, sidebyside coaching, quarterly sales cycle training) and participate in branch campaign initiatives. Utilize quarterly learning to adapt strategies and increase results. Ensure ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct. Actively collect applicable fees and revenues, contributing to branch financial goals. Find solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience. Actively participate in setting individual sales and referral targets, goal setting, and regular coaching sessions. Perform other duties as assigned by Management. Expectations / Outcomes: Alterna Savings members will view the organization as exceeding their expectations in terms of service quality. Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization. Alterna Savings members will have the appropriate products that suit their needs. Professional and safe work environment is maintained. Accurate posting, cash management (including balancing), administrative, and security and risk management procedures. Qualifications: Postsecondary education preferred or an equivalent level of experience and education. Previous experience in a sales role, including cash, is preferred. Previous Teller experience would be an asset. Ability to work flexible hours based on branch operation hours. About Alterna Savings: Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking for over 115 years, creating financial services that transform lives for the better, while giving back to our community. Alterna is the first fullservice, memberowned cooperative financial institution outside Quebec, serving over 210,000 members through 40 branches across Ontario, a call centre, and multiple digital channels. Members and customers also benefit from an industryleading online brokerage and investment management services. To learn more, visit alterna.ca, Facebook, Instagram, or LinkedIn. Working at Alterna: We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above. Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you. Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants. Seniority level Entry level Employment type Fulltime Job function Other #J-18808-Ljbffr