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Posted Friday, January 9, 2026 at 5:00 AM At Heartland Mutual Insurance, were more than just a company were a community. Proudly rooted in Ontario and Nova Scotia, were driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesnt just follow the norm we challenge it. We think differently, aim high, and deliver on our promise with a personal touch. Here, youll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first. What you will do: Administrative Job Responsibilities: Perform general administrative support functions such as answering and transferring phone calls Greet and direct all clients and guests in a courteous and professional manner Assigning walk-ins or incoming calls to advisors for quoting Sort, distribute and log incoming and outgoing mail and courier Banking transactions process incoming payments Maintain adequate stock of relevant forms and offices supplies Other duties as assigned. Working within defined limits of authority, consistently provide high quality decisions that support the achievement of Heartlands financial targets in accordance with the Operational Plan; Participate in training and development initiatives to constantly enhance the quality of decision making and risk selection; Support a renewal portfolio of clients and coordinating the discussion of renewal strategies with Advisors and Underwriters. Review renewals, endorsements, cancellations, payment notices ensuring accurate processing of policy documentation Review and maintain farm and commercial specific documents such as statement of values, loss prevention inspection reports Accurately maintain and update client database as required Handling routine inquiries (Respond to inquiries from clients and Underwriting) Customer Experience Providing exceptional and prompt service to clients, Advisors and Underwriters. Demonstrate Heartlands value proposition of exemplary customer experience through the ongoing development of relationships with key stakeholders: Develop strong customer relationships through personal accountability and high-quality decision making; What you will bring... Completion of OSSD. Post-secondary education preferred. Excellent organization and communication skills. Prior experience working in the insurance industry and/or a sales office. Must have an OTL agent license or the ability to obtain within 60 days of hire (assistance provided). Familiarity with PowerBroker or other Broker Management Systems is an asset. The salary range for this role is $50,000- $73,600. The salary for the successful candidate will be determined by various factors including but not limited to an individuals relevant experience, knowledge, skills, along with internal equity, and market considerations. What we offer... In return, well give you countless opportunities to learn and grow. Youll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us. At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our companys success through our incentive plan. And with our hybrid work model, you get the best of both worlds the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home. Intrigued? We cant wait to hear from you! Whats in it for You: A Supportive Team:Were not just a workplace, were a community. We are small but mighty, we believe in the power of connection, purpose, and belonging. Comprehensive Total Rewards:Enjoy a competitive compensation package made up of base salary and bonus. Where salary is determined by various factors including but not limited to an individuals relevant experience, knowledge, skills, along with internal equity, and market considerations. In addition, we offer health and wellness benefits, pension plan, paid time off, and so much more. Inclusive Culture:Work in an environment that embraces diversity, equity, inclusion and belonging. Career Growth & Development:Take advantage of continuous learning opportunities and stretch assignments. Make an Impact:Play a key role in helping customers navigate challenging situations with empathy and expertise. This job posting is for an existing vacancy within Heartland. Accommodation is available on request for candidates taking part in all aspects of the selection process. We do not use artificial intelligence or automated decision-making tools in any part of our hiring process. All applications are reviewed by our Talent Acquisition team to ensure a fair and transparent process. At Heartland Mutual Insurance, youre empowered to thrive. Whether its your career, your well-being, or your future, we've got you covered. #J-18808-Ljbffr