Job Title

The Sutton Place Hotel Toronto, 355 King Street W, Toronto, Ontario, Canada Job Description Posted Wednesday, January 14, 2026 at 4:00 AM Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canadas fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Sutton Place Hotel Toronto is an address deep-rooted in historyall within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118room hotel, stands proud among the buzz of the Toronto Entertainment District. VACANCY STATUS: We are actively recruiting for this position Guest Service Agent This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role. Job Duties Greet and communicate with guests in a professional manner. Register arriving guests and assign rooms. Make and modify reservations. Maintain an inventory of vacancies, reservations, and room assignments. Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems. Present statements of charges to departing guests and receive payment. High level of proficiency Opera/Opera Cloud. Take over from the personnel on previous shifts, checking and accepting float and takings. Work closely and professionally with all hotel departments. Ensure public spaces are maintained and well presented. Perform all other duties as assigned or needed. Requirements High School Diploma, G.E.D. or equivalent. Experience in customer service. Strong working knowledge of hospitality industry principles, methods, practices, and techniques. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Exceptional conflict resolution and objection handling skills. Able to respond quickly in a dynamic and changing environment. Able to build and maintain lasting relationships with other departments, key business partners, and guests. Able to effectively communicate both verbally and in writing. PERKS Rewards & Recognition. Discounted Hotel Stays for Team Members and Family & Friends rates too! 25% discount at our restaurants for up to 6 people. Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort. Ongoing Employee events, incentives & recognition. Growth OpportunitiesCareer Advancement starts from Within. Dedicated Training Program. Employee Assistance Program (EAP) Free mental Health Support, Legal & Financial Counseling. Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care. Complimentary Stays. RRSP Matching. Tuition Credit Program. Milestone Rewards. SUMMATION Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with The Sutton Place Hotel; however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. The Sutton Place Hotel Toronto, 355 King Street W, Toronto, Ontario, Canada #J-18808-Ljbffr