Job Title

The role of the Client Services Manager is to lead, manage, and support the day-to-day operations and service delivery for the Pacific Region. This position is responsible for ensuring exceptional client satisfaction, operational efficiency, and employee performance across multiple sites. The Client Services Manager will oversee scheduling, compliance, training, and incident response, while also maintaining strong communication with both clients and frontline staff. Salary Range $80,000 to $100,000 per year Day To Day Build and nurture client relationships by becoming a trusted security and safety solutions advisor, actively involved in all aspects of account management. Oversee a strategic portfolio of accounts, ensuring service excellence, contract compliance, and regular on-site presence. Develop and implement security solutions tailored to client needs, including risk reduction strategies and optimized coverage plans. Ensure compliance with all contractual and legislative requirements. Manage new business start-ups, including seamless transition planning and execution. Take charge of incident response and provide leadership during critical situations. Establish and monitor KPIs, delivering consistent reporting to drive performance. Negotiate contract renewals and rate increases with existing clients. Ensure all shifts are staffed with trained and qualified security professionals. Knowledge Legislation Relevant government and security legislation in British Columbia. Security Operations schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation. Financial margin maintenance/improvement, Client/Site financial analysis, Spend Control. What You Bring Proven leadership experience with a track record of building and leading high-performing teams. Minimum of 3 to 5 years of security operations experience in a managerial capacity in the Security environment. A history of success in client relationship management, problem-solving, and business development. Strong operational experience, including the management of large teams across multiple sites. Excellent communication, interpersonal, team collaboration skills. The ability to remain calm under pressure, exercising sound judgment and a handson problemsolving approach. Experience drafting policies, procedures, reports, business cases, and duty rosters. Proficiency in Microsoft Office and strong organizational and analytical abilities. A valid Class 5 BC Driver's License and access to a vehicle for travel between client sites. An understanding of financial and cost drivers in the security industry. Sales or management training (an asset). Why Join Us We take pride in our reputation for excellence, innovation, and inclusion. As Canada's largest and highestaccredited K9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea. At the heart of our success are our people. That's why we are proud twotime winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world. R.E.A.C.H. Values Respect Empathy Accountability Courtesy Honesty Ready to join the team? Apply today! Salary: $80,000 $100,000 per year #J-18808-Ljbffr