Job Title

Overview CBI Home Health supports people at home and in the community. We are one of Canadas leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. We have been recognized by Deloitte as one of Canadas Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca. Because Your Care Matters. CBI Home Health is looking to hire Care Supervisors in Calgary. This job posting is for existing vacancies. Why CBI Home Health Were committed to making a difference in peoples lives and that starts with yours. Youll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day. What You Will Do Respond to patient referrals within timelines (internal and external) Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines Document all required information, including any information pertinent to the client status and care planning Ensure Patient and Care Provider safety by accurately assessing risk using tools provided Ensure that care plans meet individual patients needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan Reassess patients at interim visits to ensure the service plan continues to be appropriate Be responsible for investigation, resolution and reporting of all customer related complaints Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body Ensure accurate and timely completion of appropriate documentation, including client charting Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care Ensure a timely and comprehensive response to Incident Reporting (IR) Ensure policies and procedures are enforced and reflect best practices What You Will Need To Be Successful Possess a current registration with College of Licensed Practical Nurses of Alberta (CLPNA) as a Licensed Practical Nurse Have 2 years of supervisory experience and/or experience in the home health service delivery Be able to effectively establish and build rapport with clients and Care Staff Possess a valid Alberta drivers license with access to a reliable vehicle Have the ability to provide best possible solutions to problems that align with policies and uphold best practices Be self-motivated with an ability to work both independently and as an effective member of a team Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation. #J-18808-Ljbffr