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Overview Description Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB Hours of Operation: Monday to Friday - 8:00 am to 5:00 pm Status: Full Time - Temporary 1 Year Replacement TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone. Do you share our passion? TELUS Health - Care Centre in Calgary is a premier medical facility where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Healths innovative digital health technology to deliver: Highly personalized care Enhanced patient experiences Easy access to a broad range of services in preventive health, wellness, primary care, and mental health Responsibilities Our Calgary Care Centre is seeking a Team Manager of Client Experience and Operations. In this role, you will lead a multidisciplinary team of 7-10 members, providing coaching, mentoring, performance management, and recognition. Your team is accountable for delivering coordinated clinical and administrative services, including client intake, care delivery, appointment coordination, and ensuring a consistently positive and professional client experience. What Youll Do Lead and manage clinical and administration teams, including recruitment, onboarding, performance management, resource allocation, and career development Provide clinical oversight to nursing and laboratory technicians Build and develop a diverse, high-performing team through effective talent decisions and succession planning Guide collaborative efforts between teams with a strong focus on standardizing and documenting processes Drive innovation and foster a culture of continuous improvement across all operations Safeguard and sustain the organization's mission, vision, goals, and values Serve as the first point of contact for client complaint management and resolution Create and ensure accuracy of all communications with co-workers, suppliers, and physicians' offices Develop and maintain professional relationships with clients, staff, suppliers, and other healthcare providers in the community Qualifications What you bring 5+ years of experience in a leadership role within a healthcare setting Proven leadership skills including team building, accountability, results-driven approach, and the ability to empower others Demonstrated ability to lead, collaborate with, and influence cross-functional teams Strategic thinking with ability to consider the big picture while managing day-to-day operations Solution-oriented mindset with exceptional judgment and willingness to take calculated risks Innovation-focused approach; continuously seeking new and better ways to accomplish goals Excellent written and verbal communication skills Ability to handle and communicate effectively in challenging client situations Exceptional customer service orientation Strong proficiency with computer systems and relevant software applications Excellent organizational and time management abilities, including meeting agenda management, minutes, action items, and follow-up with the ability to meet and exceed deadlines Great-to-haves Registered Nurse in good standing with the College of Registered Nurses of Alberta (CRNA) Knowledge and experience working with Med Access, our Electronic Medical Record System #INDTH #J-18808-Ljbffr