Job Title

Member Solutions Centre Representative I (Full-time, permanent) Corporate page is loaded## Member Solutions Centre Representative I (Full-time, permanent) Corporateremote type: Hybridlocations: Corporate Office (Manitoba): Winnipeg- Henderson (1200 Henderson Hwy): Selkirk (1012 Manitoba) Branch: Winkler (295 Main St)time type: Full timeposted on: Posted Todaytime left to apply: End Date: February 4, 2026 (13 days left to apply)job requisition id: JR100469# **Grow your career with one of Manitoba''''s Top Employers since 2014.**At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee''''s contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.**At Access Credit Union, our values are straightforward:*** Do good* Be better* Own it* Move forwardThe Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.**Key Responsibilities and Accountabilities*** Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.* Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.* Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.* Proactively respond, identify and cross-sell products and service using an advice-based approach* Utilize open-ended questions and techniques to overcome business objections* Refer to the appropriate credit union specialist for lending and wealth management inquiries* Set up appointments with staff in the branches to further assist members or contact members on behalf of departments within the branch.* Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.* Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.* Process non-registered and registered investment instructions using internal software and completing day-to-day tasks* Balance electronic ledger on a daily basis through the banking system* Work collaboratively with other team members to achieve organizational objectives* Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and successThis list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.**Essential Qualifications*** Grade 12 diploma or equivalent* Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred* Knowledge of Access Credit Unions products and services* Demonstrated desire to serve others in a friendly and professional manner* Ability to identify and willingness to act upon sales and service opportunities* Strong interpersonal and communication skills, both verbal and written* Ability to work in fast-paced environment and perform well under pressure* Ability to prioritize using sound judgment to make timely and effective decisions* Proficient computer skills* Ability to follow standardized policies and procedures* Attention to detail with high degree of accuracy* Basic knowledge of risk management within the financial industry* Business Administration or other post-secondary education would be considered an asset**Employee Sub-Type**Regular**Starting Salary**$41,505.00If you are interested in this position, apply today! #J-18808-Ljbffr