Job Title

Network Operations Clerk (PWU) # Location: Hamilton (Nebo Rd) Department: Lines West Number of Vacancies: 1 Hours per Week: 35 Rate of Pay: $31.11/hr - $45.54/hr Posting Open: January 23, 2026 Posting Closed: February 5, 2026 At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow''s bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference. Position Purpose Reporting to the Manager, Lines, this position is responsible for processing and organizing support documentation for the lines field staff, supervisors, and manager and to ensure that accurate information is forwarded to payroll, engineering and accounting department(s). The incumbent is responsible for locates, maintaining and monitoring Records of Duty Status, work order processing, timesheets, attendance records, complying with engineering and accounting procedures and where applicable the Collective Agreement. Key Responsibilities/Accountabilities Reviews and processes timesheets for accuracy and ensures they are submitted daily. Verifies account and work order numbers are allocated, match work reports and ensures work reports are completed and accurate. Verifies duty log hours are accurate and records in Duty Log Database to monitor the regulations mandated by the MTO. Tracks duty log hours within the regulated 70 hour maximum mandated by the MTO. Maintains file system for back up information. Tracks leave requests such as vacation, sick, banked overtime, used time banked from overtime reports or timesheets and ensures records coincide with HR and Payroll records. Ensures leaves requested do not exceed entitlement under the terms of the Collective Agreement and reports discrepancies to supervisor. Co-ordinate planned customer outages. Co-ordinate Supporting Guarantees and billing. Investigate discrepancies and coordinate adjustments between timesheets and actual payment. Performs user acceptance testing of system and procedural changes, documenting new and revised procedures. Coordinate with payroll. Receive, direct and respond to Network Operations calls including inquiries from Customer Service that require action from Network Operations, inquiries from ESA, electricians, builders, customers, and other departments. Provide the Network Operations administrative support for Customer Connections, including schedule and preparing customer connections work for Line crews, record new calls, completions and deficiencies, service scheduling for disconnect/reconnects, cut and holds (coordinate with Customer Connections, provide call statistics on a periodic basis and post to intranet, compile timesheet information and construction records for customer and developer billing, extract drawings and maps for calls, input information into CC&B, contact ESA to verify electrician''s Authorized Contactor Program status and coordinate ESA permits, coordinate appointments with other departments as required. Record minutes of monthly department safety meetings and documents records attendance, schedules meeting rooms and arranges for visual aids, catering, etc. Reconcile visa statements. Maintains work order files for work order review and ESA audits. Processes work orders for the lines department in compliance with engineering and accounting practices, procedures and Conditions of Service. Maintains spreadsheets/databases for work order tracking, attendance, duty hours, locates, invoices, plant deficiencies, restorations, on-call, etc. Maintains and processes expense forms and maintains files for clothing and boot allowances. Prepares reports on project status and 3rd party accidents involving distribution equipment. Prints work order costing reports and reviews to ensure appropriate charges are applied prior to forwarding to accounting department. Apply for police reports, attach pictures/ documents to JDE and co-ordinate and bill recoverable claims. Performs clerical duties and troubleshoots computer issues for Supervisors, Lead Hand, and Manager of Lines. Responding to incoming customer inquiries and book vault inspections and new services. Monitor completion of all service orders from start to finish. Record such orders, deficiencies and installation information. Obtaining locates through Ontario One-Call. Ordering office supplies for department. Support other clerical positions as required, including back-up the Locates department as necessary, including the use of ''Teldig'' locates processing program. Prepare/track internal requisitions in JDE, new vendor forms and single source forms. Update IOM Follow-ups. Prepare letters to customers for rebuilds or deficiencies. Drop off letters/ notices on site. Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures. The incumbent may be asked to perform other related duties which may be assigned from time to time. Qualifications, Knowledge, Skills and Competencies Education & Specialized Knowledge Secondary School Diploma. Successful completion of Post-Secondary School Diploma in Business Administration or equivalent. Experience Minimum one (1) year related experience in an administration function. Skills/Abilities/Competencies Demonstrated knowledge of MS Office applications (Word & Excel). Good communication skills. Excellent written and oral communication skills. Excellent interpersonal, time management and organizational skills. Knowledge of JDE and GNet would be an asset. Demonstrated knowledge of work order processes is an asset. Process oriented thinking, strong analytical and problem-solving skills. Team player who is open minded, with a flexible. Who we are As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization: Safety: Stay aware, prevent risks and protect each other. Respect: Value everyone, act honestly and foster inclusion. Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care. Excellence: Elevate performance, embrace diversity and deliver quality through collaboration. Innovation: Drive growth by embracing change, creativity and continuous improvement. Here''s why Alectra might be your ideal workplace: We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan we offer a robust benefits package that supports you and your family. We invest in your career development. At Alectra, we care about our team''s future through offering ongoing trainings, mentorship and learning opportunities. We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following: Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. Disconnecting from work: We prioritize your well-being through our ''Disconnect from Work'' policy which ensures you can maintain a healthy work-life balance. At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future. Ready to Apply? If this sounds like you and gets you excited, we''d love to hear from you Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.* *First consideration will be given to permanent employees in the PWU bargaining unit. **As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position. Note: To be considered as an internal candidate you MUST use your Alectra email address when applying to jobs. This will link your application to your Dayforce Profile. At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process due to a disability, please contact We will work with you to ensure your needs are being met to the point of undue hardship. Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted. Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place. Use of Artificial Intelligence (AI) in Recruitment At Alectra, we''re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.