Job Title

Overview DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Were 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This is a 6 month fixed term employee contract initially, with a likelihood of extension. Were looking for someone who can work Pacific Standard Time (PST) hours or is flexible enough to overlap with them. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT to our clients, adding value to relationships beyond organizational skillsdoing a mix of account management and strategic planning, not your typical suit. What youll do Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns Liaise with clients and manage expectations Communicate feedback & plan and manage workloads of the team Ensure feedback requirements are met whilst staying true to the brand''''s values Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs Work closely with creative teams and oversee statements of work/proposals Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget Report back to management with internal and external issues and events that might impact accounts Maintain a strategic overview of assigned accounts run regular internal client-facing account reviews and prove how we are meeting objectives through metrics, feedback, and research Delegate and allocate responsibilities to manage projects end-to-end Lead teams and inspire others to achieve goals through innovation, quality and excellence Match project tasks with development opportunities to utilise employee potential Mentor, train and manage junior account managers and apprenticeships where available Conduct performance reviews and provide constructive feedback What you bring Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role Experience delivering a broad range of multi-channel marketing communications including digital Extremely organized, able to discuss tools and processes used for project management Ability to work under pressure and meet deadlines with ease and efficiency Deep understanding of production & interactive processes Commercially driven with experience handling budgets and timelines Proven business development experience and success Resource management skills and ability to handle complex / sensitive issues Experience leading others directly or as a mentor The anticipated annual salary range for this position is $70,000 $75,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. We offer A flexible, hybrid/remote working policy An excellent salary based on experience and equal pay policies Mental health support, and company sick pay scheme 15 days paid holiday annually (plus Public Holidays) Refreshments in the office all week, and drinks at 4 pm on Fridays Enhanced family friendly policies to support new parents Social and Cultural events and opportunities to connect with colleagues Inspirational talks and regular guest speakers Learning and development opportunities to grow with training and certifications Buddy programme for your first weeks at DEPT A reputation for doing good (Certified B Corp since 2021 and agency awards) Opportunity to work with a range of clients across sizes and industries Global DEPT Cares Month for skills-based volunteering Why DEPT? We are a Growth Invention company built to help the worlds most ambitious brands grow faster. We operate at the intersection of technology and marketing, pioneering ideas and moving fast. Our culture values collaboration, curiosity, and action. We provide space to collaborate, freedom to explore, and the trust to make a real impact for our clients and for the world we are helping to build. AI Disclosure: We use AI-assisted technology (Metaview) to capture notes and summarize interview conversations. Usage is optional, and you may opt out. Diversity, Equity & Inclusion DEPT is committed to an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talent from diverse backgrounds. If you don''''t meet every requirement, we encourage you to apply anyway. We welcome reasonable adjustments during recruitment and employment. Learn more about our DEI efforts here. #J-18808-Ljbffr