Job Title

Reporting to the Manager, Health Services, the Clinical Administrative Supervisor is responsible for coordination of medical secretaries and clinical administration operations to ensure high-quality, client-centred, integrated and responsive health services and programs in alignment with Vibrants mission, vision, goals and values. The position manages a team of full-time, part-time, and relief medical secretaries to ensure effective client flow and clinical administration.In this role, you would contribute to an integrated team-based model focused on creating impactful care pathways and setting new standards in patient care. You will be pivotal in fostering an inclusive healthcare setting where equity-deserving people living with physical disabilities or other complex health issues experience the highest quality access to care. By joining us, you will be part of a continually improving, supportive, and collaborative ecosystem that prioritizes clinical professional growth and development. Together, we aim to address our community's healthcare needs and advocate for systemic changes that promote health equity and inclusivity.Vibrant Community Health (Vibrant) is driven by a strong commitment to community and a client-centred approach that aims to improve the quality of life and health outcomes for individuals living in North Toronto, especially those who are vulnerable and face complex challenges and systemic barriers to care such as individuals living with physical disabilities, social isolation, members of racialized communities and older adults.Located in a restored, accessible heritage building at the heart of Yonge & Eglinton, Vibrant offers a welcoming and inclusive workplace where your work has purpose and your impact is felt throughout the community.Position Overview:Reporting to the Manager, Health Services, the Clinical Administrative Supervisor is responsible for coordination of medical secretaries and clinical administration operations to ensure high-quality, client-centred, integrated and responsive health services and programs in alignment with Vibrants mission, vision, goals and values. The position manages a team of full-time, part-time, and relief medical secretaries to ensure effective client flow and clinical administration.In this role, you would contribute to an integrated team-based model focused on creating impactful care pathways and setting new standards in patient care. You will be pivotal in fostering an inclusive healthcare setting where equity-deserving people living with physical disabilities or other complex health issues experience the highest quality access to care. By joining us, you will be part of a continually improving, supportive, and collaborative ecosystem that prioritizes clinical professional growth and development. Together, we aim to address our community's healthcare needs and advocate for systemic changes that promote health equity and inclusivity.Date Posted : Aug 12, 2025 Location : On-Site, 2398 Yonge Street (Yonge and Eglinton)Position Status : Regular Full-Time Department : Health ServicesHours of Work : 35 hours weekly FTE Status : 1.0Salary Range : $75,000 Statutory Holidays Required : Rotating on-call basisUnion Status : Non-union Benefit Entitlement : Benefits and HOOPPSummary of DutiesClient Service CoordinationProvides leadership and direction for coordinated intake, scheduling and medical secretary functionsMonitors waitlists and wait times and makes recommendations to improve access for clients using a quality improvement lensProvides guidance, direction and support to staff and clients in the resolution of service delivery issues or concernsSupports and resolves scheduling issues required to address gaps in medical secretary staffing needsParticipates in the development, implementation, monitoring and evaluation of programs and services and key performance indicators to inform business and service improvement opportunitiesProvides back up support in the absence of the Manager, Healthcare ServiceClinical AdministrationSupports maintenance of client record systems, including lab results, correspondence, referral files and client intake and registrationOversees maintenance of the vaccine fridges as per Ontario Healths Vaccine Storage and Handling GuidelinesIn collaboration with Manager, Healthcare Servies reviews and ensures that the primary care team is adhering to clinical documentation practices and provides feedback to address gapsOversees clinic space allocation and booking, using a quality improvement approach to provide recommendations and implement strategies to improve use of spaceParticipates on organizational committees (e.g. Joint Health and Safety committee etc.)People and Resource ManagementResponsible for scheduling full-time, part-time, and relief staff to maintain workflow and support clinic operationsResponsible recruitment, orientation, training, coaching, mentoring, conflict resolution, performance management and learning and developmentPromotes a culture which respects equity, inclusion, diversity and anti-racism and encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive work environmentQualifications/SkillsMinimum 2 years of progressive responsibility in a leadership position at the management level in a community-based health care or non-profit environmentDegree/diploma in public health, health administration or a related field, or equivalent combination of education and experienceExperience working in a unionized environment.Proficiency in the use of computers and various software applications, including experience using Electronic Health Record Systems (EHRs)Experience using PS Suite is an assetPlease click the button below to apply.We sincerely thank all applicants; however, only those selected for an interview will be contacted.Vibrant Community Health is committed to following the principles of dignity, independence, and equal opportunity in the delivering of its goods and services and fostering an inclusive environment for our clients, volunteers, and staff. We welcome and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others with the skills and knowledge to productively engage with diverse communities.Vibrant Community Health is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate in the hiring process, please contact . #J-18808-Ljbffr