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Lieu de travail : Mississauga, Ontario, CanadaHoraire : 15Secteur dactivit : Services bancaires personnels et commerciauxDtails de la rmunration:LaTD a cur doffrir une rmunration juste et quitable tous les collgues. Les occasions de croissance et le perfectionnement des comptences sont des caractristiques essentielles de lexprience collgue laTD. Nos politiques et pratiques en matire de rmunration ont t conues pour permettre aux collgues de progresser dans lchelle salariale au fil du temps, mesure quils samliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des comptences et de lexprience du candidat, de ses connaissances professionnelles, de son emplacement gographique et dautres besoins particuliers du secteur et de lentreprise.En tant que candidat, nous vous encourageons poser des questions sur la rmunration et avoir une conversation franche avec votre recruteur, qui pourra vous fournir des dtails plus prcis sur ce poste.Description du poste :Department Overview:At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Job Description:Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.In this role, you will:Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.Job Requirements:High School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning and time management skills to work in a fast-paced environment.Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. propos de nousLaTD est un chef de file mondial dans le secteur des institutions financires. Elle reprsente la cinquime banque en Amrique du Nord de par son nombre de succursales. Chaque jour, nous offrons une exprience client lgendaire plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde.Notre programme de rmunration globaleNotre programme de rmunration globale reflte les investissements que nous faisons pour aider nos collgues et leur famille atteindre leurs objectifs en matire de bien-tre mental, physique et financier.Renseignements supplmentaires:Nous sommes ravis que vous envisagiez une carrire laTD. Sachez que nous avons cur daider nos collgues russir dans leur vie tant personnelle que professionnelle.Notre engagement lgard de la diversit, de lquit et de linclusion laTD, nous nous engageons crer un milieu o les collgues peuvent tre eux-mmes au travail, avoir des possibilits quitables et se sentir respects et soutenus. #J-18808-Ljbffr