Job Title

Bilingual (English and French) Customer Service Representative - Account Maintenance Join to apply for the Bilingual (English and French) Customer Service Representative - Account Maintenance role at Ford Motor Company. Working with a large team and a broad network of Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will help advance Ford Credit Canadas reputation as a customerfocused lender, providing personalized service and professional expertise. Responsibilities Make a positive impact on every customer interaction: engage with customers and provide excellent service to meet or exceed our customer satisfaction goals. Follow established procedures: adhere to Ford Credits policies and guidelines for your work area, ensuring consistency and quality in service delivery. Be an active team member: participate actively and contribute to team meetings, sharing insights and collaborating with colleagues. Use company resources responsibly: utilize company email and internet access in accordance with established policies. Engage in constructive feedback: give and receive feedback from peers and supervisors in a positive, professional and helpful manner to support continuous improvement. Support team and company goals: demonstrate flexibility and willingness to take on new tasks or adapt to changes to help Ford Credit and the organization achieve objectives and improve service quality. Adapt to changing situations: adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly. Qualifications Minimum Requirement: Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency. Excellent communication skills in both French and English (written and verbal). Unparalleled customer service experience via phone and email. Proficiency in MS Office (Word, Excel, Outlook). Candidate must reside in or around (within a 40kilometer radius of Edmonton, AB) and be able to attend training at the Edmonton office. Candidate must be able to work a flexible schedule during operating hours (MonThu 6:00am7:00pm MST; Fri 6:00am5:00pm MST; Sat 7:00am1:00pm MST). Preferred Requirement: Work effectively in a remote team environment with high accuracy. Collection experience preferred. Answer inbound/outbound calls with customer and dealer satisfaction as a priority. Ability to perform multiple tasks simultaneously and pivot to other work requirements as needed. Resolve customer and dealer concerns in a positive and professional manner. We thank all applicants for their interest, but only those selected for an interview will be contacted. Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications. #J-18808-Ljbffr