Job Title

Description Service Coordinator Calgary, Alberta Buildwhat''snext at Minto Working at Minto means being part of something biggerwhere your career is built on purpose, progress, and possibility. Here, employeesaren''tjust valuedthey''recelebrated through peer-to-peer recognition,team events, and a culture thatfeels likefamilywhile honouring everyindividual''s voice. Fromdayone,we''vegotyoucovered From your very first day at Minto,you''llhave access to a rewarding and supportive package designed to help you thrive: Competitive compensationwith performance-based annual bonus Comprehensive benefitsstarting onday oneincluding unlimited physiotherapy,24/7accesstohealthcare professionals and physicians through ourdedicatedtelemedicineservice, and parental leave RRSP matchingprogram andpaid time off programto support your future and recharge Peer-to-peer recognitionplatformthatcelebrates your contributions Flexible summer hoursto help you make the most of your time Professional developmentand learning support to fuel your growth Exciting career pathsacross a dynamic and purpose-driven organization Your place in our story As a Service Coordinator, you''ll be a key point of contact for residents, helping create a welcoming, wellrun community through exceptional service and clear communication. You''ll coordinate maintenance, support moveins and moveouts, and work closely with onsite teams and partners to keep daily operations running smoothly. This is a great opportunity for someone who enjoys a fastpaced, peoplefocused role and takes pride in making a real difference in residents'' experiences. Here''showyou''llcontribute Respondpromptly to all resident related issues, inquiries, and requests with a strong focus on customer satisfaction. Coordinate and escalate matters to management in a timely manner when appropriate, ensuring required follow-up is completed. Oversee and coordinate maintenance requests by working closely with residents, maintenance staff, and external vendors to ensure timely communication, scheduling, and completion. Maintain accurate and up-to-date work order and closure documentation in YARDI. Prepare and distribute mass and individual resident communications related to building updates, upcoming events, repairs, and operational changes. Collaborate with Marketing, Sustainability, and other services teams to support timely and consistent communications across the portfolio. Ensure proper notice or resident authorization is obtained prior to entering occupied suites in compliance with the Residential Tenancies Act. Coordinate all aspects of resident move-in and move-out activities, including inspections, elevator bookings, welcome and key packages, and resident orientations, where applicable. Notify utility providers of changes in responsibility for suites becoming vacant or occupied and review related utility invoices in collaboration with Accounts Payable team, where applicable. Provide support to the management team during peak periods by assisting with the move-in and move-out inspections. Maintain accurate and up-to-date resident records in YARDI, including contact and emergency information, and process updates related to residents, co-tenants, occupants, guarantors, rental objects, and PAP conditions. Prepare accounts receivable reports, monitor resident balances, identify delinquent and past-due accounts, and prepare files for collection as required. Support resident engagement and community events in collaboration with Marketing, and maintain a strong understanding of property amenities, services, offerings, and policies to effectively assist residents. Provide timely and professional responses to resident inquiries by phone, email, and in person, upholding high customer service standards and reinforcing the company brand. Perform other duties within the scope, sprit, and purpose of the role, as assigned by management. What you bring to the team Here''swhat will help you stand out. And even if youdon''ttickevery boxwe believe in your potential and are here to support your growth. A minimum of two (2) years of experience in a fast-paced, client-facing role. Post secondary education in business or related field (in progress or completed), considered an asset. Knowledge of the Residential Tenancies Act and residential lease agreements, considered an asset Strong attention to detail and accuracy Effective communication skills, including listening, verbal, and written communication Proficiency with Microsoft Office (Word, Excel, and Outlook) Experience with YARDI or other customer relationship management (CRM) systems, considered an asset Ready to build your future with us? Whetheryou''rejust starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thriveprofessionally and personally. Join a team where your growth, purpose, and potential are celebrated.Let''screate something meaningfultogether. About Minto REIT Our mission to build vibrant communities begins with the people who make it allpossibleour employees. In 2024, we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award forOutstanding Company Culture, a testament to our commitment to cultivating aworkplace where employee well-being and shared purpose thrive. _____________________________________________________________________________ Minto does not accept any speculative or unsolicited CV''sthat have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculativeor unsolicited CV''s will be treated as a direct application.This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization.Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process,we''llwork with you to ensure your needs are met. To request accommodation, please contact us