RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problemsbefore the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we''re looking for a Senior AI Developer who thrives at the intersection of generative AI and practical engineering. What You''ll Do Build autonomous agentic solutions that solve real-world connectivity and technical support problems through planning, tool use, and multi-step reasoning. Evaluate LLM usage for safety, correctness, hallucination, contextual relevance, and performanceensuring the right model is used for the job. Design robust prompts and workflows to support voice and text-based interactions across a wide variety of customer environments. Guide and mentor other engineers, elevating the team''s ability to build agentic systems through design reviews, pairing, and shared tooling. Partner with product and CX teams to deeply understand customer problems and drive intelligent solutions. Prototype quickly to learn what worksand scale what does. What You Bring Hands-on experience designing, building and shipping production-grade AI applications that leverage frontier models. Familiarity in LLM evaluation techniques: tool correctness, grounding, hallucination detection, prompt tuning, safety, etc. Experience working with RAG and retrieval architectures, multi-modal inputs, external tool usage, prompt engineering, and customer-specific customization. Understanding of model fine-tuning and trade-offs. Practical knowledge of AI observability, tracing, model evaluation and selection, and cost-performance tradeoffs. Experience working in startup or high-speed product environments, where ownership and iteration are key. Proven experience designing and building robust, scalable software systems. Experienced using AI coding tools (e.g. Cursor, Claude Code, etc.) to define AI-first developer workflows that raise the bar for the whole team. A natural coach and mentorsomeone who makes the team better by sharing insights, patterns, and feedback. Natural speech (voice) interaction experience is a strong plus. Familiarity with modern dev stacks (e.g., AWS, Python, , React) and CI/CD pipelines. Not the Right Fit If You''re focused on building AI models or frameworks from scratch. Your background is purely ML ops, backend pipelines, or foundational model training. You thrive in large, structured enterprise environments with well-defined scopes. Our Stack We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, , Python, React, Android, and iOS. You don''t need to know it allbut you should be comfortable picking up new tools fast. About RouteThis RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutionsmaking WiFi issues faster to solve and easier to prevent. We''re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders. Package Details The expected total compensation for this role is $165,000 - $200,000 CAD for base. Benefits through Manulife - Medical, Dental Employee Assistance Program Equity- Stock Options 3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer Onsite gym conveniently located downtown Kitchener Weekly lunches Sound like you? Apply now and help us shape the future of AI-first support. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Title
Senior AI Developer