This role is an exciting opportunity to shape the future of Global Digital Transformation by bridging business needs with technical execution. As a Business Analyst, youll not only translate business goals into clear, testable requirements but also think strategically and holistically, connecting the dots across platforms, processes, and markets to ensure solutions align with long-term objectives. Youll lead discovery sessions, uncover root causes, and identify opportunities for optimization while partnering with Engineering, Product, and Marketing Technology teams to deliver outcomes that drive measurable impact. A key focus of this role will be documenting common capabilities -including key integrations and reusable components - to ensure consistency and scalability across global platforms. Youll work handson with digital platforms (including Adobe Experience Manager Cloud and related MarTech solutions), support product optimization, and help ensure scalable, high-quality delivery that improves operational efficiency and customer experience. Position Responsibilities: Lead stakeholder interviews, workshops, and discovery sessions to gather, synthesize, and prioritize business, user, and nonfunctional requirements. Document common capabilities, including key integrations and reusable components, to ensure consistency and scalability across global markets. Document currentstate and futurestate processes (process maps, swim lanes), customer journeys, and content governance models. Translate business needs into Epics, Features, and User Stories with clear acceptance criteria; manage requirements traceability through delivery. Conduct market, competitor, and customer research to identify opportunities; build business cases, ROI models, and benefits realization plans. Partner with Product team to refine and prioritize backlogs using frameworks (e.g., MoSCoW,); facilitate backlog grooming and sprint planning for Common Capabilities and other products as required. Coordinate crossfunctional teams (Business, Engineering, QA, CX, Marketing) to ensure requirements are clearly understood and executable. Support UAT planning and execution (test scenarios and expected results for product and user acceptance testing); manage defect triage and retesting. Prepare training content and change management materials to support adoption. Analyze product performance against KPIs/OKRs; identify gaps and recommend datadriven improvements. Prepare reports and executiveready presentations to communicate insights, decisions, and delivery progress. Conduct A/B tests and experimentation with product teams; interpret qualitative and quantitative feedback to refine experiences. Create user journey flows, process flows, data flow diagrams, sequence diagrams, and interaction maps to clarify how data and content move through systems (including AEM Cloud and adjacent MarTech tools). Partner with engineering to clarify integration points, data contracts, and edge cases; review API payloads (JSON/XML), error handling, and field mappings. Support configurationdriven changes (e.g., content models, workflows, metadata, tagging) and coordinate feature rollouts across regions. Facilitate communication between business stakeholders and technical teams throughout the SDLC, ensuring alignment, transparency, and quality. Required Qualifications: 3-5 years'''' experience with Adobe Experience Manager (Sites, Assets, Workflows, and other Marketing Applications) in a cloudnative environment; however, we also welcome candidates who have worked on other digital transformation initiatives involving content management or experience management systems. Bachelors degree is required. 1-2 years quantified experience with creating process/user and data flow visuals (e.g., Visio, Lucidchart, Miro); comfortable with Postman for basic API testing and Figma for reviewing UX artifacts. Skills: Strong analytical, problemsolving abilities, good interpersonal skills, with ability to work well with team members and other departments; experience supporting change managementheavy projects through detailed documentation, process improvement and stakeholder management. Product Lifecycle: Familiarity with the product lifecycle stages and an interest in from ideation to deployment processes. Preferred Qualifications: Understanding of nonfunctional requirements (performance, accessibility, privacy/security, content governance) and how they impact delivery. Indepth understanding of business analysis principles and methodologies, and technological systems Understanding of system design and analysis and user testing Comfort operating in Agile environments (Scrum/Kanban); proficiency using Jira and Confluence for backlog and documentation. Ability to cultivate relationships and influence across diverse teams and levels; strong written, visual, and verbal communication skills. When you join our team: As part of our global team, well support you in shaping the future you want to see. Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. #LI-Hybrid propos de Manuvie et de John Hancock La Socit Financire Manuvie est un chef de file mondial des services financiers qui aide les gens prendre leurs dcisions plus facilement et vivre mieux. Pour en apprendre plus notre sujet, rendez vous ladresse www.manuvie.com. Manuvie est un employeur qui souscrit au principe de lgalit daccs lemploi Chez Manulife/John Hancock nous valorisons notre diversit. Nous nous efforons dattirer, de perfectionner et de maintenir une main doeuvre qui est aussi diversifie que nos clients, et de favoriser la cration dun milieu de travail inclusif qui met profit la diversit de nos employs et les comptences de chacun. Nous nous engageons assurer un recrutement, une fidlisation, une promotion et une rmunration quitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de lascendance, du lieu dorigine, de la couleur, de lorigine ethnique, de la citoyennet, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection lie une grossesse), de lorientation sexuelle, des caractristiques gntiques, du statut dancien combattant, de lidentit de genre, de lexpression de genre, de lge, de ltat matrimonial, de la situation de famille, dune invalidit ou de tout autre motif protg par la loi applicable. Nous nous sommes donn comme priorit dliminer les obstacles laccs galitaire lemploi. Cest pourquoi un reprsentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqus pendant le processus de demande daccommodement seront stocks et utiliss conformment aux lois et aux politiques applicables de Manuvie. Pour demander une mesure daccommodement raisonnable dans le cadre du recrutement, crivez [email protected]. Rgion de rfrence du salaire Toronto, Ontario Modalits de travail Hybride Lchelle salariale devrait se situer entre $73,725.00 CAD - $122,875.00 CAD Si vous posez votre candidature ce poste en dehors de la rgion principale, veuillez crire [email protected] pour obtenir lchelle salariale correspondant votre rgion. Le salaire varie en fonction des conditions du march local, de la gographie et de facteurs pertinents lis au poste telles les connaissances, les comptences, les qualifications, lexprience et lducation ou la formation. Les employs ont galement la possibilit de participer des programmes de motivation et de toucher une rmunration incitative lie au rendement de lentreprise et au rendement individuel. Manuvie offre aux employs admissibles une vaste gamme davantages sociaux personnalisables, notamment une assurance soins mdicaux, soins dentaires, sant mentale, soins de la vue, invalidit de courte et de longue dure, assurance vie et assurance DMA, assurance adoption, de maternit de substitution et de soins mdicaux non urgents ainsi que des programmes daide aux employs et leur famille. Nous proposons galement aux employs admissibles diffrents rgimes dpargneretraite (y compris des rgimes de rente et un programme international dactionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matire dducation et de conseils financiers. Notre gnreux programme de congs rmunrs au Canada comprend les jours fris, les congs annuels, les congs personnels et les congs de maladie, et nous offrons toute la gamme des congs autoriss prvus par la loi. Si vous posez votre candidature ce poste aux tats-Unis, veuillez crire [email protected] pour obtenir de plus amples renseignements sur les dispositions relatives aux congs rmunrs spcifiques aux tats-Unis. #J-18808-Ljbffr
Job Title
Senior business analyst