Job Title

Casino Host 1 Year Contract Brantford Casino We are looking for a Host to build and maintain relationships with VIP and highvalue guests, deliver exceptional service, and drive loyalty and incremental revenue at Brantford Casino. Responsibilities Build and manage a personal Book of Business of VIP guests, providing personalized attention and executing VIP requests. Monitor guest activity, gather preferences, and tailor memorable experiences. Promote property events and use targeted sales and telemarketing strategies to increase engagement and visitation. Drive revenue growth by recognizing and rewarding play, approving comps, and identifying new business opportunities. Proactively contact guests via phone, email, and social channels to strengthen relationships and generate repeat visitation. Assist in planning and executing VIP events onsite and offsite, ensuring seamless guest experiences. Use CRM tools to analyze guest activity, recommend reinvestment strategies, and collaborate with marketing and operations teams. Promote responsible gaming practices, report concerns, and comply with all licensing and safety regulations. Qualifications Postsecondary education or equivalent combination of education and experience. Minimum 2years of guest/customer service experience; casino hosting, hospitality, sales, or telemarketing preferred. Strong communication and interpersonal skills with the ability to build rapport quickly. Proven ability to meet outreach and sales goals using telemarketing and prospecting strategies. Experience or understanding of casino table games, loyalty programs, and player tracking systems preferred. Excellent problemsolving, guest service, and ability to work under pressure in a fastpaced environment. Selfmotivated with strong organizational and timemanagement abilities. Solid knowledge of MS Office and CRM systems. Additional language skills or bilingualism is an asset. Flexible schedule, including evenings, weekends, holidays, and peak periods. Valid drivers license (travel between sites may be required). Ability to obtain and maintain a Gaming License. Benefits Inclusive and collaborative work environment that encourages creativity and celebrates success. Access to cuttingedge technology and tools to deliver exceptional guest experiences. Opportunity to learn from diverse industry leaders and build a network of professionals. Freedom to innovate and contribute to new ways of improving service. Commitment to an accessible and respectful workplace. EEO Statement Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability. Great Canadian Entertainment is committed to promoting an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. #J-18808-Ljbffr