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Back to all jobs at YWCA Hamilton IT TECHNICIAN Number of Vacancies: 1 Type of Contract: Permanent Hours of Work: Full Time 37.5 Hours/Week Compensation: $ $23.80/Hour Job Code: 12-HAD-2025 Start Date: TBD Department: IT Location: Hamilton, ON ABOUT US Founded in 1889, YWCA Hamilton is known as one of Hamilton''s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities. YWORK FOR US? Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community. AS A YWCA HAMILTON EMPLOYEE YOU GET On-the-job training and professional development opportunities Childcare discounts Opportunities to get involved in our community A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies) If you''re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team RESPONSIBILITIES Provides technical and administrative support, including help desk, installation and troubleshooting of computer systems, software and peripherals for YWCA Hamilton users. Provides technical support to YWCA Hamilton users; Answers technology-related questions from clients; Responsible for completing I.T. tickets and support requests and maintaining ticket records and technical notes; Provides maintenance for the organization''s devices; Installs, configures, troubleshoots, upgrades, maintains and performs updates on computers, printers, cell phones, and other devices as well as systems and network; Ensures interconnection of desktop computers with diverse systems including files servers, email servers, computer application servers and administrative systems; Moves and sets up workstations, including supplying computer terminals, data connections and telephones; Creates, removes and sets up users and computers on the YWCA Hamilton systems (both on site and on the cloud) including servers, and Active Directory etc.; Provides orientation to new users of existing technology (e.g. email); Ensures staff are given proper permissions for file sharing servers, distribution and security groups; Maintains a current and accurate inventory of technology hardware, software and resources; Maintains logs of required repairs and maintenance; Collaborates with the I.T. Manager and I.T. Specialist on special projects (e.g. HRIS) and performs internet-based research as required; Collaborates with contractors and vendors; Maintains accurate records, statistics and produces reports for I.T. Manager as required; Nurtures and forms meaningful internal and external working relationships and partnerships; Ensures compliance with policies and procedures; Understands emerging trends, leading practices, industry professional standards; Supports YWCA Hamilton mission, vision and values; Performs other duties as required. WORKING CONDITIONS: Works 37.5 hours per week with extra hours as required; Ability to use frequent light to medium physical effort: lifting up to 20 kg (44 lbs.), bending and stooping QUALIFICATIONS Completion of 3 years College in computer science, or equivalent; Minimum of 2 years'' system administration experience; Must have experience installing software, patches, updates on desktops, laptops and mobile devices; Must have experience troubleshooting basic network, software and printing problems; In-depth knowledge of Microsoft systems, Microsoft certification is an asset; Ability to work extra hours as required; Must provide a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost; Ability to bring a feminist, anti-racist/anti-oppressive perspective to work; Bilingual English/French or other languages an asset. As part of YWCA Hamilton''s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Mtis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply. Accommodations are available throughout the recruitment process, if you require accommodation please reach out to Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process. Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted. Please visit our careers page to see more job opportunities