Job Summary To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers. Fournir nos clients, avec exactitude, de manire courtoise et en temps opportun, des renseignements sur le prix et la livraison de tous nos produits dans le respect des techniques d''organisation et de ngociation, en faisant preuve d''ingniosit et de mticulosit pour que les demandes d''information mnent des commandes. Rpondre aux questions des clients propos des produits et services ou de leurs commandes. Faire progresser les comptes cibles ou secondaires pour fidliser la clientle. Job Description Key Accountabilities: Respond to sales calls, faxes, and e-mails Generate and follow up on quotes for all products Provide technical assistance to customers Process sales orders Enter return orders, credits, and debits when required Enter scrap return order as requested by distribution channels Review product inventory and report concerns to purchasing/ management Satisfy customer service issues Continuously increase knowledge of company products, services, and procedures Work in team environment, communicating as required with all personnel. Traveling as needed to meet company goals Monitor competitor products and prices. Assist in quality related duties where required Meets TKMNA Employee Attributes/Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Qualifications: Minimum Requirements: Bachelor''s Degree in a related field or comparable experience, computer literate and telephone experience. Preferred Requirements: 1 to 2 years sales experience Interpersonal skills necessary in order to sell, negotiate and close business with customers Attention to detail in order to evaluate customer''s accounts and orders Basic computer skills in order to assemble and process orders and information in a timely and efficient manner. Effective communication and listening skills necessary when answering phone calls from customers and associating with peers. Knowledge of products being sold by the business unit Responsabilits cls: rpondre aux appels, aux tlcopies et aux courriels de vente; prparer des soumissions pour tous les produits et en garder le suivi; offrir un soutien technique aux clients; traiter les commandes; saisir les retours, les crdits et les dbits, au besoin; saisir les demandes de retour des rebuts provenant des rseaux de distribution; passer en revue les stocks et informer le service des achats ou la direction de tout problme; traiter les questions relatives au service la clientle; promouvoir continuellement la connaissance des produits, des services et des procdures de l''entreprise; travailler en quipe et communiquer avec tout le personnel concern, au besoin; se dplacer, au besoin, pour atteindre les objectifs de l''entreprise; observer les produits et les prix de la concurrence; participer des tches relatives la qualit, lorsque ncessaire; possder les qualits et comptences exiges des employs de TKMNA. Les lments prcdents sont fournis titre d''exigences gnrales de rendement pour le poste combler. Cette section ne doit pas tre interprte comme une liste exhaustive des tches, des responsabilits et des exigences lies au poste. Qualifications: Exigences minimales: baccalaurat dans un domaine pertinent ou exprience quivalente, solides connaissances en informatique et exprience de la communication tlphonique. Atouts: un ou deux ans d''exprience dans le domaine des ventes; comptences en relations interpersonnelles permettant de vendre des produits et services, de ngocier avec les clients et de conclure des ententes; souci du dtail dans l''valuation du dossier et des commandes du client; connaissances en informatique suffisantes pour runir et traiter efficacement des commandes et des renseignements en temps opportun; comptences de communication efficace et d''coute requises pour rpondre aux appels des clients et pour collaborer avec ses pairs; connaissance des produits vendus par l''unit d''affaires. Job Compensation $58,845.75/year based on experience + Monthly Incentive Compensation Benefits Overview We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) or RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp (''TK'') name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.; 2.Request payment of any kind from prospective jobseekers or candidates for employment; 3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4.Send checks to job seekers; or 5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3.Anyone making an employment offer in return for money is not authorized by TK; and 4.TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
Job Title
Inside Sales Representative