Job Title

Position Responsibilities Strategic Leadership Develop and operationalize the Banks 1LoD fraud strategy aligned with business objectives and regulatory standards. Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies. Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan. Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight. Upgrade executive reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs. Operational Oversight Lead fraud operations teams responsible for alert management, investigations, and case resolution. Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies. Oversee fraud stress testing and scenario planning to assess resilience. Governance and Compliance Establish and maintain governance frameworks for fraud risk management. Adopt COSO/ACFE framework; schedule semi-annual external benchmark reviews and formal law-enforcement engagement. Collaborate with the Global Anti-Fraud Office, Bank Compliance and other oversight bodies. Innovation and Analytics Drive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting. Monitor fraud model performance and implement corrective actions as needed. Identify emerging fraud trends and develop proactive strategies. Leadership and People Management Build and mentor a high-performing fraud strategy and operations team. Foster a culture of accountability, collaboration, and continuous improvement. Launch certification-backed curriculum and publish competency matrix. Required Qualifications Bachelors degree in Business, Finance, Risk Management, or related field 10+ years of experience in fraud management, risk, or compliance within financial services. Certified Fraud Examiner (CFE) preferred. Proven track record in strategic planning and operational leadership. Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk. Advanced analytical and problem-solving skills. Excellent communication and stakeholder management abilities Strong strategic thinking and execution skills. Demonstrated risk management and compliance expertise. Proven leadership and team development capability. Advanced data driven decision making skills. Excellent collaboration and influence abilities. Commitment to innovation and continuous improvement. Bilingualism (English and French) is a strong asset. If the successful candidate is in Qubec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera ms fcil y a vivir mejor. Para obtener ms informacin acerca de nosotros, visite http://www.manulife.com . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retencin de talento, el ascenso y la remuneracin, y administramos todas nuestras prcticas y programas sin discriminacin por motivos de raza, ascendencia, lugar de origen, color, origen tnico, ciudadana, religin o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientacin sexual, caractersticas genticas, condicin de veterano, identidad de gnero, expresin de gnero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Referenced Salary Location CAN, Ontario, Toronto, 200 Bloor Street East Modalidades de Trabajo Hbrido Salary range is expected to be between $129,800.00 CAD - $241,200.00 CAD Manulife offers a wide variety of benefits to eligible employees Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolgicos, de salud mental, oftalmolgicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopcin/subrogacin y bienestar, y planes de asistencia al empleado/familiar. Tambin ofrecemos a los empleados admisibles varios planes de ahorro para la jubilacin (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educacin financiera. Nuestro generoso programa de tiempo libre remunerado en Canad incluye feriados, vacaciones, das personales y das por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se est postulando para este puesto en los EE. UU., pngase en contacto con [email protected] para obtener ms informacin sobre las disposiciones relativas al tiempo libre remunerado especficas de EE. UU. #J-18808-Ljbffr