Join to apply for the IT Manager role at Super.com This range is provided by Super.com. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$103,000.00/yr - CA$136,000.00/yr We started Super.com to help maximize lives both the lives of our customers and the lives of our team so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; its an opportunity to unlock ones potential, where learning is celebrated and impact is realized. We are more than a fastpaced, highgrowth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About The Role We are seeking an IT Manager to lead Super.coms Enterprise IT service team, overseeing global IT support, infrastructure, device management, and service delivery. This role blends handson technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a peoplefirst leader who thrives in fastpaced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability. What youll be working on Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloudbased collaboration tools Manage and mentor the IT support team, including performance reviews, coaching, and professional development Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction Implement IT support policies, procedures, and best practices Manage vendor relationships and evaluate thirdparty service providers Drive continuous improvement initiatives to enhance service quality and operational efficiency Review and approve escalated technical issues requiring management intervention Ensure compliance with information security policies, data protection regulations, and industry standards Present regular reports on IT operations, project status, and strategic initiatives What were looking for 57+ years of progressive IT experience, including 23+ years in a leadership role A solutionfocused mindset with excellent communication skills Proven ability to evaluate, recommend, and implement enterprise technology solutions aligned with business objectives Strong understanding of IT service management frameworks (ITIL, ITSM) and related best practices Bachelors degree in Information Technology, Computer Science, or a related field Benefits & Perks RemoteFirst Flexibility: Work from anywhere in the world and choose the hours that suit you best. Time to Recharge: Unlimited PTO, companywide recharge days, and annual team offsites. Everyday Perks: Weekly UberEats credits and travel discounts on Super.com. FamilyFriendly Benefits: Generous parental leave and a flexible returntowork plan. Comprehensive Compensation: Competitive salary, equity options, and toptier benefits starting on day one. Investing in You: Wellness budgets, personal development funds, and teamlevel learning resources. Canada Tier 1: $108,000 - $136,000 CAD Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region) Tier 2: $103,000 - $130,000 CAD All other Regions and Municipalities Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AIassisted outcome by contacting [email protected]. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. #J-18808-Ljbffr
Job Title
IT Manager