Job Title

Love diving into complex technical puzzles and supporting enterprise environments? We''rehiring an Technical Support Specialist to join a growing managed services provider delivering high-impact cloud, infrastructure, and cybersecurity solutions across North America. Inthis role,you''llbe part of a dynamic Help Desk team supporting diverse client environments.You''llact as both a technical problem-solver and an IT concierge, providing white-glove support while resolving issues across networking, servers, cloud, security, and virtualization. Who You Are You''rea curious, adaptable IT professional who thrives in fast-paced environments and loves learningnew technologies. You take ownership of challenges, communicate clearly with technical users, and find satisfaction in seeing systems perform flawlessly because of your work.You''reproactive, eager to grow, and ready to make an impact from day one. Work Type Fully On-Site 5 days a week in-office(on-call rotation) Location: Toronto, ON Vacancy Type:This roleis a newly created position Requirements WhatYou''llDo (Your Superpowers) Provide Tier 12 technical support through ServiceNow, supporting enterprise and SMB clients Deliver a white-glove, IT concierge experience by proactively engaging clients via phone and ticketing systems to fully understand issues before troubleshooting Take full ownership of client issues from first contact to resolution,demonstratingurgency, accountability, and follow-through Troubleshoot issues across Windows Server, Microsoft 365, networking, virtualization, storage, and security Collaborate with senior engineers and pod leads on escalations and complex troubleshooting Manage a high daily ticket volume in a fast-paced MSP environment, with peak activity typically in the mornings Gain hands-on exposure to technologies such as VMware, Cisco, EMC, Palo Alto, Citrix, and modern security platforms Contribute to internal documentation, process improvements, and change management initiatives Support ongoing integration and standardization efforts as teams and systems converge across regions Build strong client relationships that contribute to positive feedback, retention, and long-term partnerships WhatWe''reLooking For (Our Wishlist) 35+ years of experience in IT support, systems administration, or MSP environments Strong working knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365 Solid understanding of networking fundamentals (TCP/IP, subnetting, routing/switching, VPNs) Hands-on experience with virtualization technologies (VMware and/or Hyper-V) Exposure to cybersecurity tools, firewalls, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure) Familiarity with storage, backup, and recovery technologies (SAN/NAS, Veeam, Dell EMC, etc.) Experience working with ITSM tools such as ServiceNow and understanding SLA-driven environments PowerShell or scripting fundamentals for automation and system checks are an asset Bilingualism (English/French) is a strong asset What Makes This Role Exciting Technology Variety- Work across infrastructure, networking, storage, and security no two days are the same Career Growth-Clear path toward Help Desk Lead or Senior roles, with access to training and support from themanagement Supportive Culture- Join a collaborative, fast-moving team that values curiosity, initiative, and innovation Benefits Base Salary:$60,000 - $75,000 Benefits Package:Medical, dental, and vision benefits to support your overall well-being Paid Time Off:Recharge and unwind you earned it Ready to Elevate Your Career? Apply Now AtSTACK IT Recruitment, we connect thoughtful talent with impactful opportunities. If you meet at least 70% of the qualifications, we encourage you to apply we''dlove to chat. Knowsomeone who could be a great fit? Share this role within your network. We''recommitted to diversity and inclusion. If you require accommodation during the hiring process, let us know we''rehere to support you. AI Use Disclosure: STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisionsremainhuman-led.