Job Title

Overview We are a thriving, client-focused veterinary hospital in Kelowna, BC dedicated to providing exceptional veterinary care for pets and outstanding service to their families. Our compassionate team of veterinarians, registered veterinary technologists and support staff works together to create a welcoming, high-quality environment for animals and clients alike. As we continue to grow, we''re seeking a dedicated Veterinary Practice Administrator to lead operations and help our team. Duties Oversee daily practice operations, including appointment scheduling, patient records management, and inventory control Coordinate with veterinary staff to ensure efficient workflow and high-quality pet care services Manage client communications, including medical collections and follow-up appointments Oversee financial aspects: budgeting, accounts payable/receivable, invoicing, payroll, cash flow management, and financial reporting. Lead HR functions: recruitment, onboarding, training, performance management, staff scheduling, conflict resolution, and fostering a collaborative team culture. Maintain accurate documentation of laboratory tests, veterinary terminology, and critical care procedures Enhance client satisfaction: handle inquiries/complaints, monitor retention, implement client communication strategies and drive marketing initiatives (e.g., social media, promotions, community outreach) Ensure compliance with safety protocols related to animal handling and laboratory practices Ensure full regulatory compliance including CVBC standards, workplace safety, controlled substances, waste management and data privacy. Manage inventory, supplies ordering, equipment maintenance and facility upkeep. Tracking performance, analyzing trends and implementation of improvements. Collaborate with veterinarians and staff on strategic planning and practice growth. Experience Prior experience in a veterinary setting is extremely helpful; if this is an area you may be deficient in, an explanation of why you would be a candidate without knowledge of how a veterinary practice functions is necessary. Minimum 3-5 years of administrative or leadership role Proven track record in financial oversight, team leadership and client relationships. Knowledge of practice management software. Strong understanding of veterinary terminology and pet care practices Communication skills and interpersonal abilities leading a team, interacting with clients and vendors. Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment . This role is essential for maintaining the high standards of our veterinary practice while supporting the health and happiness of our animal patients. We seek dedicated professionals committed to compassionate pet care and operational excellence. Job Types: Full-time, Permanent Pay: $52,274.37-$80,040.80 per year Benefits: Dental care Discounted or free food Employee assistance program Extended health care Paid time off Store discount Ability to commute/relocate: Kelowna, BC V1X 1X7: reliably commute or plan to relocate before starting work (preferred) Experience: Management: 3 years (preferred) Language: English (preferred) Work Location: In person