Job Title

Job Summary We are seeking a dedicated Customer Experience Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be highly organized, and have a passion for delivering outstanding customer service. Respond promptly and professionally to customer inquiries via phone, email, and chat channels Provide accurate information regarding products, services, and account details Assist customers with product inquiries and resolving complaints to ensure satisfaction Conduct outbound calls for promotional events Process transactions such as cash handling and order processing with accuracy Collaborate with team members to improve service quality and streamline processes Uphold excellent phone etiquette and communication skills during all interactions Requirements Proven experience in customer support, client services Strong communication skills in English Proficiency in Microsoft Office Suite and general computer skills Ability to handle data entry accurately and efficiently with good typing speed Experience with outbound calling and sales is advantageous Excellent phone etiquette and interpersonal skills Strong analysis skills to identify customer needs and suggest solutions Ability to work well under pressure in a fast-paced environment Prior experience in cash handling is desirable Must be detail-oriented with excellent organizational skills This position offers an engaging work environment where your communication talents can thrive while delivering exceptional client experiences. We value proactive team players committed to continuous improvement and outstanding service delivery. Job Type: Part-time Pay: $17.60-$18.00 per hour Expected hours: 15 20 per week Benefits: On-site parking Experience: customer service : 1 year (preferred) Work Location: In person