Job Title

Title: Customer Service Specialist- Warehouse Location : Vancouver, CAN Description Support to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies Responsibilities Support administration of customer operations plans and processes to deliver efficient logistics processes Receive, execute and update orders via the system for assigned orders Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports Report and manage exceptions / issues assigned by other functions or directly from customer Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc. Promptly respond to customer enquiries and understand customer requirements Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines Maintain customer contact, identify upselling opportunities and follow up on common problems Comply with operating standards and procedures to provide superior customer service Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency May provide functional guidance, advice or training to less experienced positions Qualifications Bachelor''s degree preferred Required: 3+ years in shipping/logistics/transportation/supply chain management industry Preferred: prior experience in transportation/customer service/operations Container drayage/port experience Preferred: experience using transportation management systems Attention to detail; excellent written and oral communication; proficient typing skills Ability to prioritize and meet deadlines Ability to multitask in a fast-paced team environment Preferred: experience using transportation management systems Proficiency in all Microsoft Office products, including Microsoft Excel, Outlook, Teams Ability to bring solutions to the team and customer Pay range: $22-24/hr hourly wage Competencies for Success Action Oriented Collaborates Communicates Effectively Interpersonal Savvy Ensures Accountability Resourcefulness Global Perspective Courageous Situational Adaptability