Job Title

Client Services & Operations Coordinator (Part-Time) Company: Canadian Home Caregivers Location: Calgary, AB (Remote) Hours: Part-time (1015 hours per week) Pay: $19$21 per hour This role is best suited for someone with prior home care or healthcare administration experience who is highly organized, has the ability to multitask efficiently, and is confident using digital systems. About Us Canadian Home Caregivers provides compassionate, reliable, and person-centred home care services to seniors and families across Alberta. We work closely with families, caregivers, and funding partners to ensure care is delivered with dignity, consistency, and professionalism. Position Overview We are seeking a Client Services & Operations Coordinator to support daily operations, client services, scheduling, billing, payroll support, and administrative coordination. This role is ideal for someone who is highly organized, confident, compassionate, and knowledgeable about Alberta''s healthcare and funding systems. You will be a key point of contact for families, caregivers, and funding partners and play an important role in ensuring smooth coordination of care, accurate payroll, and timely payments. Key Responsibilities: Client & Family Support Communicate professionally and compassionately with clients and families Respond to inquiries regarding services, schedules, funding, and billing Support families navigating funding programs (e.g., AHS, Blue Cross CDHCI, Special Needs Assistance, insurance providers etc ) Maintain accurate and up-to-date client records and care documentation Caregiver Scheduling & Coordination Coordinate caregiver schedules and shift coverage Maintain caregiver availability, contact information, and assignments Communicate schedule changes clearly to caregivers and families Track and follow up on timesheets and attendance Payroll Support Collect, review, and organize caregiver timesheets Ensure hours submitted align with scheduled shifts and services provided Prepare payroll summaries and supporting documentation for payroll processing Follow up on missing or incorrect timesheets prior to payroll deadlines Billing, Invoicing & Payments Prepare and send invoices to funders, insurance providers, and private-pay clients Track payments and follow up on outstanding invoices Maintain organized billing records, receipts, and payment confirmations Support reconciliation of services provided vs. hours billed Operations & Systems Management Maintain organized digital filing systems using Google Drive Support and maintain a CRM or client-tracking system Ensure records are complete, accurate, and easy to retrieve Assist with reporting, summaries, and operational tracking HR & Staff Records Maintain caregiver files (contracts, credentials, WCB information) Support onboarding documentation and compliance tracking Ensure staff records are organized and up to date Requirements / Qualifications Education: High school diploma required; post-secondary in health administration, business administration, or related field preferred Experience: Minimum 1 year in home care or healthcare administration Experience with billing, payroll, or scheduling Familiarity with Alberta healthcare system and funding program Skills: Strong organization and multitasking ability Excellent written and verbal communication Confident using Google Workspace and CRM systems Comfortable with remote work and digital systems Compassionate and professional when interacting with clients and families Technology: Must have a laptop and reliable internet Additional: Experience with payroll, timesheets, and invoicing is a strong asset CRM & Systems Experience Experience with or willingness to learn home care management systems such as: CareTime ShiftCare CareSmartz360 (Experience with any healthcare CRM, scheduling, billing, or payroll-related systems is an asset.) Why Join Canadian Home Caregivers Flexible, part-time schedule (1015 hours/week) Competitive pay ($19$21/hour) Meaningful work supporting seniors, individuals with disabilities and families Opportunity to grow with an expanding home care organization Supportive, respectful, and mission-driven environment How to Apply Please submit your resume and a brief introduction outlining your relevant experience, availability, and experience with home care operations, billing, or payroll support. For inquiries only, contact: Job Type: Part-time Pay: $19.00-$21.00 per hour Expected hours: 10 15 per week Application question(s): Do you have at least 1 year of experience in home care or healthcare administration? Are you familiar with Alberta healthcare funding programs (e.g., AHS, Blue Cross CDHCI, Special Needs Assistance, Private insurance etc)? Are you confident using digital systems including Google Workspace (Docs, Sheets, Drive) and CRM or scheduling software? Do you have experience with payroll, timesheets, or billing/invoicing for a team or clients? Are you comfortable working remotely, using your own laptop and reliable internet? Are you available to work 1015 hours per week at $19$21/hour? Yes / No Are you confident managing client communication, staff schedules, and operational tasks independently? Work Location: Remote