Job Title

About Parkbridge Lifestyle Communities Parkbridge, an operating platform of QuadReal Property Group, is Canadas leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities. Visit for more information. About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. Role Description The Resort Manager will be responsible for the operations and supervision of Lonesome Pine. Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities. This is a year-round position. The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties. What People Say About You You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem. What You Bring To The Table You have solid management experience in the hospitality or hotel industry. You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business, and have success in creating and managing budgets. You thrive on change, and problem-solving, and love to be challenged. What You Will Be Doing Customer Relations Train staff on how to effectively deliver exceptional customer service Build solid brand recognition for the property based on delivery of service Ensure safe and enjoyable environment for guests and employees Weekly walk the property tours Ensure customer complaints are dealt with quickly and in person Work with functional areas including HR, H&S, Finance, IT, etc. Personnel Management Develop/mentor property staff Build an effective team around the resort staff (R&M, Admin, etc.) Hire, train and supervise staff as required Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures Schedule and monitor shift-coverage based on business needs Resort Operations & Administration Promote a business environment that is customer friendly Be a positive role model for staff Lead by example in a team-based work environment Think like an investor by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability Hire staff who will enhance the customers experience and the positive image of the resort Monitor occupancy and work closely with the Regional Manager and Marketing Team on increased bookings Support management and fully implement its policies, procedures and rules Regularly attend regional meetings Promote and maintain a positive working relationship with all business partners Handle all outgoing and incoming mail, courier packages and registered mail as required Code invoices, expense claims, petty cash Prepare, administer and monitor spreadsheets for utilities tracking Oversee maintenance and repairs, coordinating with maintenance staff or contractors Respond to emergency situations Financial Assist with annual resort budget preparation Administer expense claims and petty cash Code invoices, expense claims, petty cash Ensure all financial transactions are properly recorded and tracked Ensure employee timekeeping and payroll activities are properly executed Produce all invoices for clients Ensure information/reports provided to management are timely, accurate and on-target Procure goods and services according to protocols established by management Health and Safety Ensure all resort activities are conducted in a safe and environmentally responsible manner Ensure all resort facilities are maintained in safe condition Immediately notify management when resort operations are unsafe and/or beyond normal repair Ensure all employees are aware of the resorts safety procedures and are proficient in the use of its safety equipment Compensation and Benefits This posting is for an existing role. The expected annualized base salary range is $64,000-$66,000. QuadReal offers a competitive total rewards package in addition to base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off. The actual salary offered will consider factors such as experience, education and training, market compensation, and internal equity. Equality, Diversity and Hiring Note We value diverse experiences and perspectives. If your skills dont align 100% with the listed qualifications or salary range, you are encouraged to apply as you may be a great fit for this role or other opportunities. We use AI technology alongside human review to screen applicants. QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. A recruiting agency must have a valid, written contract to submit resumes. Accommodation QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team and include: Job posting number, your name and your preferred contact method. #J-18808-Ljbffr