Job Title

Leasing & Resident Experience Manager Hazelview Properties About the Role As a Leasing and Resident Experience Manager, you drive occupancy and retention through expert leasing, resident engagement, and service excellencewhile championing Hazelviews brand values and operational performance goals. Key Responsibilities Leasing & Marketing Manage all leasing activities, including tours, screening, offers, renewals, and notices. Conduct personalized property tours showcasing unique features, amenities, and the Story Brand experience. Respond promptly to inquiries via phone, email, and inperson interactions, providing bestinclass customer service. Prepare, review, and process leases and renewals accurately, ensuring terms reflect agreements. Track market rents, concessions, and competitor activity; support in market surveys and pricing recommendations. Achieve and maintain sales and occupancy targets within assigned properties. Collaborate with the Sales and Marketing teams to provide input on leasing campaigns, promotional strategies, and resident engagement initiatives that support occupancy goals. Align leasing activities with absorption targets and marketing strategies in coordination with Development and Marketing teams to support timely leaseup and occupancy goals. Provide weekly absorption reporting to Development and Investments teams, highlighting leasing performance, traffic trends, and conversion metrics. Resident & Community Experience Provide attentive, personalized service tailored to the unique needs and preferences of each resident. Anticipate and proactively address resident inquiries and concerns, ensuring timely and thorough resolution. Communicate with new residents in advance of movein; follow up within 2 days to ensure satisfaction. Conduct regular site inspections to maintain property standards and align with Story Brand quality. Support the planning and execution of resident engagement initiatives and community events. Offer conciergestyle support by connecting residents with local services, amenities, and events. Operations & Reporting Maintain accurate records of leads, tours, and leases; update rent rolls and leasing KPIs for reporting. Attend weekly leasing and revenue meetings; provide updates on performance and trends. Collaborate with property operations and maintenance teams to ensure suite readiness and service excellence. Ensure brand consistency in all resident communications, marketing materials, and community touchpoints. Collaborate with the Development team during turnover, commissioning, and early occupancy phases to ensure seamless handover, operational readiness, and resident satisfaction. Leadership & Team Management Set clear leasing and resident experience goals aligned with property performance targets and organizational priorities. Provide daytoday leadership and guidance to leasing and concierge team members, fostering a culture of accountability, service excellence, and continuous improvement. Conduct regular performance checkins, coaching sessions, and feedback reviews to support individual development and team success. Coordinate training and onboarding for new team members, ensuring alignment with Hazelviews standards and operational procedures. Monitor team productivity and customer service quality, identifying opportunities for process optimisation and skill enhancement. Champion crossfunctional collaboration with Property Management, Marketing, and Development teams to ensure cohesive execution of leasing and resident experience strategies. Qualifications & Experience Postsecondary degree/diploma in business, hospitality, real estate, or a related field, or equivalent experience. 3+ years experience in leasing, hospitality, or customer experience roles, including team leadership or oversightluxury real estate experience preferred. Exceptional communication, interpersonal, and customer service skills. Highly organized with strong time management and attention to detail. Selfmotivated, with a no task is too big or too small attitude. Demonstrated integrity, professionalism, and discretion. Ability to work flexible hours, including evenings and weekends. Proficiency with Microsoft Office Suite; experience with Yardi or similar software an asset. Multilingual skills considered an asset. Actively championing diversity, equity and inclusion to create an environment of belonging. Flexibility and adaptability as responsibilities evolve from supporting newbuild asset launches to managing stabilized operations, with shifting priorities across development, occupancy, and longterm performance. About the Company We create value for people and places. For over 25 years, residents in more than 200 buildings across Canada have trusted us to deliver thoughtfully designed, wellmaintained, and welcoming places to liveplaces that go beyond housing to offer real value and a true sense of belonging. Our portfolio includes both purposebuilt rental communities and revitalised vintage buildings, each designed to meet the needs of todays renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community. Were more than just property managerswere community builders. From residentfocused programming to initiatives that support wellbeing and resilience, our commitment is to create spaces that feel like home and inspire pride in place. Our Core Values Trust Ambition Collaboration Ownership Mindset Having Fun Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially. Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. To learn more, please visit the following link: