Job Title

Join to apply for the Client Service Representative role at CIBC What Youll Be Doing As a member of the=text Personal and Business Banking Team, youll work in a fastpaced Banking Center and use your knowledge of financial services products to help clients with their daytoday banking needs. Youll answer questions, assist with transactions proactively connect clients with the right team members, and be the first line of support as clients work towards their financial goals. Flexible hours may include evenings and weekends, and you may be required to work at multiple banking centres within a reasonable travel distance. How Youll Succeed Client engagement Help clients manage accounts and products, focus on the client experience, and connect clients to the right CIBC team members. Problem solving Listen, ask questions, and act as an owner by taking accountability for client issues, knowing when to lean on others. Leveraging technology Become a technology expert and introduce clients to our mobile banking applications to help them manage their banking needs. Who You Are You put our clients first, engaging with purpose to find the right solutions and going the extra mile. Youre goaloriented and motivated by accomplishing your goals and delivering your best. Youre passionate about people, value diversity, and communicate with respect and authenticity. You love to learn and have a strong sense of curiosity. You engage with your heart and mind, listening to and learning from others. You live our valuestrust, teamwork, and accountabilityand bring your authentic self to work. What CIBC Offers Competitive salary, incentive pay, banking benefits, a comprehensive benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program. Stateoftheart spaces and technology toolkit to foster innovation. A culture that encourages growth, including Purpose Daya paid day off dedicated to your development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment for all team members and clients. If you need accommodation, please contact . All posted roles are actively recruiting unless stated otherwise. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. Assessment may include attributebased tests such as simulation, coding, or French proficiency. We use artificial intelligence tools during the recruitment process to better understand your fit for the role. Job Location Manotick Mews Employment Type Regular Weekly Hours 15 Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services Seniority level Entry level #J-18808-Ljbffr