Job Title

Overview Remote Financial Customer Service Representative - Remote (English/French) at NTT DATA North America. Req ID: 347533 We are seeking a Remote Financial Customer Service Representative to join our team in Canada (Calgary, Alberta). This is a full-time, remote role with hours Monday through Sunday, 8:00am 12:00am EST, open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New Brunswick. Position Summary As a Financial Bilingual Customer Service Representative, you will be the first point of contact for customers in English and French. You will solve customer issues and answer questions while delivering exceptional service in a caring and considerate manner. Position: Financial Bilingual Customer Service Representative Position Status: Full Time - Remote Hours of Work: Monday - Sunday 8:00am - 12:00am EST Rate of Pay: $18.00 - $20.90/Hour Location: Open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New Brunswick Responsibilities Answer incoming telephone inquiries in accordance with Call Center guidelines Follow up on escalated calls, as required Submit fulfillments or research cases for callers inquiries if applicable Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels Develop a thorough knowledge of the services offered by clients to their Shareholders and stay updated on circumstances affecting the Shareholders Ensure compliance with policies, procedures and regulatory requirements Maintain a professional tone and positive attitude to callers Respond to calls for a baseline of 7 hours daily Demonstrate initiative to take on new projects and additional responsibilities Other duties and responsibilities as assigned Requirements Demonstrated passion for customer satisfaction; prior experience is an asset Fluent in English; bilingual (French) required Experience in an interactive customer service environment Related experience in food and/or retail industry considered an asset Strong oral and written communication skills, including typing, spelling, and grammar Ability to implement change efforts Ability to learn new skills and apply knowledge quickly and accurately Advanced knowledge of PCs and system navigation Positive attitude and ability to get along with others Professional, empathetic, and caring conversational style Tact and diplomacy in handling all levels of customer interaction Ability to resolve complex and sensitive customer complaints/inquiries professionally Ability to work all required shifts About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are a leading AI and digital infrastructure provider with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. We are a Global Top Employer with experts in more than 50 countries. We offer access to a robust ecosystem of innovation centers and partnerships. NTT DATA is part of NTT Group, investing in R&D annually. Where possible, we hire locally to NTT DATA offices or client sites. Remote or hybrid work options may be available, but can change based on client requirements. Inquiries about accessibility or accommodations can be made via our contact page. NTT DATA is an equal opportunity employer. For our EEO policy and rights, please refer to the linked resources on our site. Seniority level Entry level Employment type Full-time Job function Other Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr