Job Title

Miller Insurance Brokers is a midsized brokerage proudly serving our communities from seven locations across Ontario. We treat our employees like family, working hard together while taking the time to celebrate our successes. Our mission, vision, and values center on integrity, teamwork, and exceptional client service. We are seeking a fulltime Team Lead, Personal Lines, to join our growing team. This role will provide direct daytoday supervision for the department, help ensure consistent policies, processes, and workflows are defined and followed to enhance the employee and customer experience, and create an engaging and safe work environment. This role will also maintain a manageable client list to ensure they remain current with markets, processes, and systems. What Will You Spend Your Days Doing? Provide technical leadership and guidance on policies, markets, and processes to ensure a consistent experience. Provide daytoday direction and guidance to the team. Manage time off requests for direct reports. Monitor worklists and workloads, host regular team meetings. Responsible for all aspects of performance management for the team (coaching, performance management, career development, hiring, onboarding, etc.). Conduct 11 meetings with the team and participate in annual performance review process. Ensure consistent workflows, policies, and processes are established, followed, and maintained. Complete quality reviews and provide followup coaching and/or training. Serve as the first point of escalations for staff, carriers, customers. Provide or source any training and development opportunities. Training and organizing set up of new hires. Qualifications Must be RIBO licensed (if applicable). Must have a minimum of 3+ years experience working in a brokerage. Proven track record of successfully supervising/leading a team. Experience implementing and/or responsibility for process, workflows, quality reviews and/or training. We are committed to providing accommodations and to achieving a barrierfree workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs and work together on a solution. Real People, Real Conversations, Real Hiring Currently hiring to fill a vacancy #J-18808-Ljbffr